Professional Training

Customer Service Level 2 - FREE 4 DAY COURSE

PET-Xi Training Limited, In Coventry (+4 locations)
4 days
4 days

Course description

Whether your goal is to build a more positive face to face customer experience or enhance satisfaction our FREE Customer Service Excellence Training can be adapted to the needs of your employees.

Employees will learn:

  • How to create a professional first impression.
  • To manage and develop customer relationships.
  • How customer service impacts on the success of the organisation.
  • Techniques on how to respond to complaints and problems.
  • Audience appropriate communication.
  • Legislation used in customer service.

Employer benefits:

  • Positive customer experience.
  • Reduction in customer complaints and escalation to management.
  • A confident, responsive and customer focussed workforce.

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Suitability - Who should attend?

This course is FREE for employees of companies based in Coventry, Warwickshire, Leicestershire, Burton, Tamworth, Cannock Chase and Lichfield.

Outcome / Qualification etc.

Level 2 qualification in Customer Service, accredited by Highfield.