Course description
Whether your goal is to build a more positive face to face customer experience or enhance satisfaction our FREE Customer Service Excellence Training can be adapted to the needs of your employees.
Employees will learn:
- How to create a professional first impression.
- To manage and develop customer relationships.
- How customer service impacts on the success of the organisation.
- Techniques on how to respond to complaints and problems.
- Audience appropriate communication.
- Legislation used in customer service.
Employer benefits:
- Positive customer experience.
- Reduction in customer complaints and escalation to management.
- A confident, responsive and customer focussed workforce.
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Suitability - Who should attend?
This course is FREE for employees of companies based in Coventry, Warwickshire, Leicestershire, Burton, Tamworth, Cannock Chase and Lichfield.
Outcome / Qualification etc.
Level 2 qualification in Customer Service, accredited by Highfield.
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