Professional Training

CMI Diploma in First Line Management (Level 3)

9 - 12 months
Next course start
Start any time! See details
Course delivery
Self-Paced Online
9 - 12 months
Next course start
Start any time! See details
Course delivery
Self-Paced Online
Leave your details so the provider can get in touch

Course description

Professional Academy

CMI Diploma in First Line Management

The CMI Diploma in First Line Management (Level 3): A blended learning programme

CMI Diploma - can be completed in 3 to 6 months

This CMI diploma is designed to equip managers with a broad overview of the role and responsibilities of management, focusing on the key elements of the first-line and supervisory level. Delegates will gain highly valued skills necessary to ensure success.

An introductory course, learners are given the opportunity to begin their management careers with a firm foundation from which to progress into management by focusing on operational aspects.

Study Method

This Diploma is available as a supported learning package. Delegates are provided with all the necessary study materials for successful completion, including study guides, text books, practice questions, and online resources. Learners will study at their own pace and be supported throughout the course by a tutor who you can contact, and who can answer questions about the course content and help you with assessment queries.

Do you work at this organisation and want to update this page?

Is there out-of-date information about your organisation or courses published here? Fill out this form to get in touch with us.

Upcoming start dates

1 start date available

Start any time!

  • Self-Paced Online
  • Online

Suitability - Who should attend?

This CMI Diploma in First Line Management (Level 3) is designed for those managers that are new to the supervisory or first line management role, as well as those hoping to improve their skills and benefit from formal training in management.


This beginner level qualification has no explicit pre-requisites. It is however highly recommended that delegates have approximately 6 months to 1 year of management or supervisory experience.

Non-native English speakers: evidence of at least IELTS level 6.5 or Trinity ISE III/IV will also be required.

For more information on course suitability, please send an enquiry here.

Outcome / Qualification etc.

Successful completion of this program earn the CMI Level 3 Diploma in First Line Management.

Training Course Content

This CMI Diploma in First Line Management (Level 3) program is comprised of three modules, two mandatory and one elective.

Personal Development as a Front Line Manager

  • building staff at the team and individual level
  • personal development plans
  • relationship management
  • safeguarding welfare

Resource Planning

  • identifying and managing resources
  • specific planning efficiencies for planning team resource needs
  • monitoring and controlling resources

Meeting Stakeholder Needs

  • stakeholder contributions to team objectives
  • improving mutual support
  • supporting potential changes for improvement

Managing Stakeholder Expectations

  • identifying organisational stakeholders and determining expectations

Developing Individuals and Teams

  • reviewing needs
  • development opportunities
  • specific methods for achieving individual and team development objectives

Managing Team Dynamics

  • managing groups and teams
  • understanding needs and development
  • remote, displaced and virtual management skills


The cost of this CMI Diploma in First Line Management (Level 3) is available from The Professional Academy.

Request info

Contact course provider

Before we redirect you to this supplier's website, do you mind filling out this form so that we can stay in touch? You can unsubscribe at any time.
Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.