Course description
The Art of Retail Selling
This is a course designed to assist individuals and companies to benefit from the experiences and research of successful retail establishments. A& Public Houses have also benefited.
This The Art of Retail Selling course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- An understanding of customers real needs and wants
- An understanding of how customer profile affects product placement and layout
- How to ensure continued custom
- Actions to be implemented
Training Course Content
- 09.30 - 10.00 Coffee, course objectives and introductions&
- 10.00 - 11.00 Communication Skills - The Basics
- (understanding of the underlying attitude and approach to ensuring your customers needs are fully met)&
- 11.00 - 11.15 Coffee Break&
- 11.15 - 12.00 Customer Profile
(Understanding who our customer is to identify approach, merchandise layout and accessibility)
- 12.00 - 13.00 Product Placement for Maximum
- Return
- 13.00 - 14.00 Lunch
- 14.00 - 15.00 The Holistic Sale
(Once we have identified our customers needs, how do we ensure they buy from us? )
- 15.00 - 15.15 Tea Break&
- 15.15 - 16.00 Securing and Developing the Customers Loyalty
- 16.00 - 16.30 Action Plans Agreed
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Reviews
Average rating 4.8
Very interesting - lots of ideas.
The course was very enjoyable and I have learnt a lot.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Very good and helpful.