Course description
Cultural sensitivity training educates employees to accept and cherish each distinct culture, regardless of cultural background. It entails living daily with an awareness of cultural differences between yourself and the others you meet, but without valuing such differences. This Rcademy course on Cultural Sensitivity Training in the Workplace is positioned to help employees and organisations appreciate the value of diversity and inclusion in the workplace system.
What is the significance of cultural sensitivity training?
The concept of cultural sensitivity is essential in the workplace. Incorporating cultural sensitivity training in the workplace and for large corporate branding initiatives is becoming increasingly important due to its importance in the evolving modern world. Workers and employees must respect and admire the people and culture they interface with daily. This helps bring about a better understanding of new surroundings and increases the value of the workplace.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Cultural Sensitivity Training in the Workplace by Rcademy is designed for a wide range of employees aiming to stay relevant about cultural sensitivity. However, the course is particularly recommended for the following set of individuals.
- Human Resource managerwho directs the affairs of staff engagement and work culture in an organisation
- Line managers and supervisorsare in charge of employees, and their compliance with the organisationDiversity and sustainability managers areresponsible for aligning the organisation with cultural sensitivity and a diverse environment
- Head of departmentswho manage the role of different teams in the organisation
- Directorsin charge of creating strategic roadmaps and objectives for organisations to follow
- Board members and stakeholderswho make decisions on behalf of the organisation for internal and external representation
- Any other employeeinterested in learning about Cultural Sensitivity Training in the Workplace
Outcome / Qualification etc.
It is expected that at the end of this course, participants will have gained immense knowledge on Cultural Sensitivity Training in the workplace and be able to:
- Describe diversity and sensitivity training and its significance
- Describe how to respond to racial and other biases or stereotypes in the workplace
- Identify workplace cultural differences and discover ways to address communication challenges
- Understand how various cultures affect human behaviour and be able to deal with others without offending them
- Understand how to interact effectively with individuals from diverse cultures and nations
- Learn several methods of contacting people and the effect of various cultural influences
- Develop long-lasting professional ties with people of other cultures to increase chances of success
- Enhance and preserve the brand’s reputation on the market by collaborating effectively with individuals from various cultures and nations
- Increase organisational client number by demonstrating exceptional interpersonal skills
- Describe and acknowledge gender concerns in the workplace
- Determine generational diversity training requirements and discuss the topic of disability in the workplace
- Recognise the need for LGBT sensitivity training
- Describe strategies for resolving workplace disagreements that may emerge due to diversity concerns
Training Course Content
Module 1: Introduction to Diversity and Sensitivity Training
- Overview of cultural diversity – Race – Gender – Age
- Overview of culture, values, and behaviours
- Diverse workgroups
- Language barrier
- Benefits of training
Module 2: Levels of Cultural Sensitivity
- Overview of cultural differences – Beliefs – Language – Behaviours
- Approaching different styles – Analysing differences
- Visible cultural traits – Art – Traditions – Architecture
- Understanding cultural standpoint
Module 3: Cultural Awareness and Sensitivity
- Overview of cultural awareness
- Acceptable behaviours – Right vs wrong – Neutral
- Effective communication across cultures
- Decision making
- Productive workplace
Module 4: Performance Management in Multi-cultural Settings
- Effective performance management – Multi-cultural environment – Line management
- Relevant objectives
- Categorisation of workers – High performers – Under-performers
- Identifying performance gaps
- Performance appraisal
- Feedbacks
Module 5: Human Resource Management in a Diverse Setting
- Evolving organisation function
- Impact of effective management
- Human resource responsibilities
- Data Analytics – Predictive analytics
- Human resource structure
Module 6: Building Work Ethics
- Importance of work value
- Issues of ethical dilemma
- Establishing trust and relationships
- Enabling leadership style
- Work Ethics and Decision making
Module 7: Employee Onboarding
- Employee relationship building
- Habits and etiquette
- Social influence
- History and past events
- Policies – Organisational – Government
Module 8: Strong Leadership in a Diverse Setting
- Leadership model
- Building respect and integrity
- Emotional intelligence – Component of emotional intelligence
- Authority and influence
- Team building – Trust – Empathy
- Self-reliance
Module 9: Organisational Changes
- Anticipation of change
- The scale of organisational change
- Approaches to organisational changes
- Implanting changes
- Aligning organisational objectives
- Drivers of organisational changes
Module 10: Workplace Conflict Resolution
- The understanding inevitability of conflict
- Avoidance of conflict
- Mediation process
- Stress management
- Bullying and harassment
- Opportunity equality
- Discrimination and diversity
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...