Course description
First-time managers are often surprised by new responsibilities, learning the skills required to lead and deal with conflict. As managers, we often imagine knowing what’s ahead of us. We don’t generally expect to be thrown into situations such as starting a business from scratch or taking on responsibilities for which there is no precedent. Any new position brings a set of unknowns that could create stress initially. As a first-time manager, you may start with false confidence in how things will turn out. But the reality is that managing people isn’t like managing computers or office equipment. While it’s true that you should be able to delegate any task, you can’t assume you’ll be able to delegate responsibility or keep it from overshadowing your role.
What are the challenges faced by first-time managers or supervisors?
New managers are often thrust into the role without training or gradual development. They need to set a strong foundation for success and grow management skills by hiring the right types of workers, setting clear expectations and providing constructive feedback, and developing leaders at all levels of the organization. As a supervisor, it is crucial to be patient and sympathetic when training new supervisors. To begin, develop a positive working connection with your new manager, who will likely be concerned about leading their first team. Take the time to get to know your team members as people and discuss how you can better plan their workdays to get the most out of them. Before giving a task, ensure you understand how each person’s job functions.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
Rcademy’s First Time Managers and Supervisors Training Program is appropriate for professionals both from the private and public sectors who are responsible for leading projects, teams, or departments:
- Top management and senior executives
- Departmental heads and managers
- Business policymakers
- Team leaders
- Supervisors
- Project managers
- Product managers
- Start-up founders
- Entrepreneur
Outcome / Qualification etc.
Rcademy’s First Time Managers and Supervisors Training Program focuses on the following objectives:
- To encourage a smooth transition from the individual employee to a first-time manager or supervisor
- To inspire others towards completion of the organizational goals
- To learn to establish goals for oneself as well as others
- To gain an understanding of how a manager’s work contributes to business goals
- To learn to communicate goals and expectations to team members
- To develop the ability to give and receive constructive criticism
- Identity and response to roadblocks in the path of new managers
- To build capacity for managerial decision-making
- To learn techniques for managing people in the organization
- To learn about process improvement and ways to apply process improvement techniques for better quality
Training Course Content
Module 1: New Manager’s Guide
- Why train new managers?
- Side-effects of a bad manager
- The transition from individual member to first-time manager
- Obstacles in the Path of a new manager
- Advice for first-time managers and supervisors
Module 2: Startling with Personality Assessments
- Need for personality assessment
- The Big 5 Model
- Myers-Brigg Personality test
- Identifying strengths and weakness: Strengths Profile tests
- Developing self-awareness
Module 3: Tackling the New Duties
- Team dynamics
- Training the new members
- Managing difficult employees
- Legal Awareness
Module 4: Communication for New Managers
- Active listening skills
- Written communication – Emails and report writing
- Persuasive communication
- Non-verbal cues
- Empathy in communication
- Presentation skills
Module 5: Decision-making Skills
- Decision-making Techniques for Managers
- Dynamic decision-making.
- Steps in rational decision-making
- Decision-making vs judgment
- Building a decision matrix
- Pareto Analysis
- Pitfalls of decision-making
Module 6: Overview of Project Management
- Characteristics of a Project
- Project life cycle
- Balancing between project managers and functional managers
- Project constraints
- Risk identification and response
- Project environment
- Project management process groups
Module 7: Introduction to Agile and Scrum
- Agile management
- Agile Manifesto
- What is scrum?
- Understanding scrum roles
- Overview of Agile Methodologies
Module 8: Managing People
- Conflict management
- Negotiation skills
- Meeting management
- Groupthink
- Positive reinforcement
- Elements of delegation
Module 9: Skills for First-time Managers and Supervisors
- Investing in employee development
- Constructive feedback
- Understanding your employee
- Teamwork
- Serving before leading
- Motivating others
- Leadership skills
Module 10: Measuring Success
- Employee engagement survey
- 360-degree feedback
- Turnover rate
- Efficiency and quality
Module 11: Process Improvement
- Develop action plans
- Change management
- Continuous improvement
- Kanban
- Lean management
- Standardization of work
- Quality management
Module 12: Self-Development
- Goal setting
- Growth mindset
- Emotional Intelligence
- Stress Management
- Time Management
- Positive self-image
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...