Course description
Conflict Resolution Training
Sancus Solutions is offering a one-day training course in conflict resolution. The course demonstrates tried-and-tested and easy to master methods of dealing with problematic situations. This training is aimed at equipping staff members with the necessary skills and knowledge to defuse potentially aggressive or violent situations which arise in the workplace.
The primary advantage for organisations in training their staff in conflict resolution is the ensuring of safety for all parties involved, as well as avoiding any potentially protracted disputes which may be expensive and reputation damaging.
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Upcoming start dates
Suitability - Who should attend?
The Sancus conflict resolution training will be beneficial for any role which involves inter-action with customers or service users including
- Revenue protection employees
- Managers
- Supervisors
- HR personnel
- Healthcare workers
- Local authority personnel
- Wardens
- Lone workers
Training Course Content
This one day course covers a comprehensive range of topics, including
- Risk assessment
- Conflict prevention
- How to successfully and safely handle a sudden confrontational situation.
- Improving verbal and non-verbal communication skills
- Recognising and understanding body language
Our experienced trainers will demonstrate practical exercises and examples devised to give attendees real-world skills to use in the workplace to assess conflict risk, handle conflicts and prevent conflict from arising.