Course description
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving team dynamics. It is important to handle these conversations effectively in the workplace to build trust and respect. When we learn to build trust, we also learn we can challenge each other without fear which means our relationships with other people and / or organisations improve greatly.
This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.
The objective of a difficult conversations course is to give the managers the confidence to deal with different situations which may occur in the workplace, e.g. poor performance, unacceptable behaviour or attitude problems.
Upcoming start dates
Suitability - Who should attend?
Business Owners / HR Managers / Business Managers / Line Managers / Team Leaders & Supervisors
Outcome / Qualification etc.
Benefits of Attending
- Improve your confidence level.
- Improve your knowledge.
- Improve your understanding.
- You will see the importance of being prepared prior to dealing with staff.
- You will identify your default style when dealing with conflict and how this impacts on the
staff. - You will identify your default style when you are being assertive.
Training Course Content
Session 1
- Objectives of the programme
- Identify their perception on what makes a difficult conversation difficult
- Identify the difficult situations which may occur
- Discuss how to deal with each of the situations
- Complete the first case study
- Preparation for session 2
Session 2
- discuss how to deal with personality problems
- discuss why managers may put off dealing with difficult situations
- discuss the importance of having a difficult conversation to resolve the problem
- complete the conflict questionnaire and how to use this in the workplace
- complete the second case study
- prepare for session 3
Session 3
- why managers need to have an understanding about stress in the workplace
- discuss the importance of emotional intelligence
- the benefits of using restorative practice
- wind-up and questions
Course delivery details
- Improve your knowledge and understanding of how to deal with staff.
- Improve your knowledge and understanding of how to deal with different situations.
- You will learn how to use management tools and techniques on the programme.
- You will learn how to deal with conflict.
- You will learn the benefits of being assertive as a manager.
- You will see the benefits of using a structured approach when dealing with staff.
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St Andrews Management Centre
St Andrews Management Centre is an independent training provider, based in Fife in Scotland, which provides accredited and non-accredited learning to clients in the domestic and international markets. Our specialisms include Leadership & Management, Coaching and Mentoring, Project Management, Finance...