Search courses 👉
Professional Training

AWS Cloud Practitioner Essentials

Length
8 hours
Price
750 GBP
Next course start
6 December, 2024 (+3 start dates)
Course delivery
Virtual Classroom
Length
8 hours
Price
750 GBP
Next course start
6 December, 2024 (+3 start dates)
Course delivery
Virtual Classroom
Leave your details so the provider can get in touch

Course description

AWS Cloud Practitioner Essentials Course OverView

This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

• This course includes a web proctored exam.

• ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Upcoming start dates

Choose between 3 start dates

6 December, 2024

  • Virtual Classroom
  • Online

10 January, 2025

  • Virtual Classroom
  • Online

24 January, 2025

  • Virtual Classroom
  • Online

Suitability - Who should attend?

Requirements

• Attendees should meet the following prerequisites:

• Candidates must hold the ITIL® 4 foundation certificate.

Training Course Content

Who will the Course Benefit?

This course is aimed at:

• • Individuals continuing their journey in service management.

• • ITSM managers and aspiring ITSM managers.

• • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.



Course ContentsUnderstand the concepts and challenges relating to the following across the service value system:



• Organisational structure

• Integrated/collaborative teams

• Team capabilities, roles, competencies

• Team culture and differences

• Working to a customer-orientated mindset

• Employee satisfaction management

• The value of positive communications

Understand how to use a 'shift left' approach

Know how to plan and manage resources in the service value system:



• Team collaboration and integration

• Workforce planning

• Results based measuring and reporting

• The culture of continual improvement

Understand the use and value of information and technology across the service value system:



• Integrated service management toolsets

• Integration and data sharing

• Reporting and advanced analytics

• Collaboration and workflow

• Robotic process automation (RPA)

• Artificial intelligence and machine learning

• Continuous integration and delivery/deployment (CI/CD)

• Information models

Know how to use a value stream to design, develop and transition new services

Know how the following ITIL® practices contribute to a value stream for a new service:



• Service design

• Software development and Management

• Deployment management

• Release management

• Service Validation and testing

• Change Enablement

Know how to use a value stream to provide user support

Know how the following ITIL® practices contribute to a value stream for user support:



• Service desk

• Incident management

• Problem management

• Knowledge management

• Service level management

• Monitoring and event management

Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:



• Managing queues and backlogs

• Prioritizing work

• Understand the use and value of the following across the service value system:

• Buy vs build considerations

• Sourcing options

• Service integration and management (SIAM) 


Customer Outreach Award

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Continuing Studies

Further LearningThe following courses are recommended for further study:

ITIL® 4: Drive Stakeholder Value
ITIL® 4: Direct - Plan and Improve
ITIL® 4: High Velocity IT

NOTE: Course technical content is subject to change without notice.


Request info

Contact form

Fill out your details to find out more about AWS Cloud Practitioner Essentials.

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
StayAhead Training
56 Commercial Road
E1 1LP London

Why StayAhead. From a single person on a scheduled course to large scale training projects StayAhead Training have the expertise and experience to help. Established since 1992, StayAhead Training is recognised as one of the leading independent IT Training specialists...

Read more and show all courses with this provider

Ads