Advanced Listening Skills
- Enhanced Communication: By mastering active listening techniques, you’ll significantly improve your ability to understand and respond effectively to colleagues, clients, and stakeholders.
- Stronger Relationships: Empathetic listening fosters deeper connections. You’ll learn how to appreciate others’ perspectives, build rapport, and create lasting professional bonds.
- Increased Productivity: Effective listening reduces misunderstandings, streamlines discussions, and ultimately saves time. You’ll be better equipped to collaborate efficiently within teams.
- Real-World Application: Through practical exercises, you’ll gain hands-on experience. These skills can be immediately applied in your daily work interactions.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,680 people .
- Over 14,066 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is designed for professionals across all levels, from administrators and assistants to line managers and senior executives.
The course focuses on enhancing your listening skills to improve communication, build stronger relationships, and enhance productivity. Whether you occasionally struggle with focused listening or simply aim to strengthen work relationships through improved listening skills, this training is relevant for you.
Participants will learn practical techniques for active listening, overcome common barriers, and apply effective strategies, it provides essential tools for enhancing communication and understanding within various professional contexts.
Training Course Content
Introduction to Effective Listening
Importance of listening skillsTypes of listening
The role of focused listening
Barriers to Effective Listening
Noise levelsDistractions
Preconceptions
Emotional filters
Principles of Communication
Verbal and non-verbal cuesActive engagement
Reflective listening
Empathetic Listening
Understanding others’ perspectivesBuilding rapport
Responding with empathy
Techniques for Effective Listening
ParaphrasingAsking clarifying questions
Non-judgmental listening
Application and Practice
Practical exercisesReal-world scenarios
Feedback and improvement
Action plans
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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