Corporate Training for Teams

Building Confidence and Assertiveness at Work

STL, Nationwide
1 day
1 day
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Building Confidence and Assertiveness at Work

STL courses

  • At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

What to expect

  • 24 months post training support included .
  • Tailored and bespoke programme options .
  • Our experienced training and logistics team in the last 23 years have assisted 205,772 people .
  • Over 14,097 organisations trained .
  • We are rated 'Excellent' on Trustpilot and 98.7% of our customers recommend us .
  • Delivery UK wide and international (75+ countries delivered) .

Suitability - Who should attend?

This Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. 
In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.

Training Course Content

Assertiveness in context

The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Levels of assertiveness

Assertiveness and us

Our assertive rights
Your inner dialogue
Body language, tone, words and appearance
Reframing language

Assertiveness and Confidence

What is confidence
Confidence myths debunked
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Faking confidence when you don’t feel it
Dealing with manipulation

Assertiveness Strategies/Tools

Assertiveness Strategies/Tools
Levels of assertion
Delivering assertive messages
Saying ‘No’
The ‘DESC’ assertive script technique


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Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...

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