Professional Training
4.9 (113 Reviews)

Building Confidence and Assertiveness at Work

STL, In London (+21 locations)
Length
1 day
Price
350 - 495 GBP excl. VAT
Next course start
23 July, 2024 (+37 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Price
350 - 495 GBP excl. VAT
Next course start
23 July, 2024 (+37 start dates)
Course delivery
Classroom, Virtual Classroom
Leave your details so the provider can get in touch

Building Confidence and Assertiveness at Work

STL courses


  • At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

What to expect

  • Courses never cancelled .
  • Restaurant lunch .
  • Last minute rescheduling .
  • 24 month delegate support forum .
  • Face-to-Face and Virtual Instructor led .
  • And more... .

Upcoming start dates

Choose between 37 start dates

23 July, 2024

  • Virtual Classroom
  • Online
  • English

1 October, 2024

  • Virtual Classroom
  • Online
  • English

4 November, 2024

  • Classroom
  • London
  • English

20 November, 2024

  • Virtual Classroom
  • Online
  • English

6 January, 2025

  • Classroom
  • London
  • English

20 January, 2025

  • Virtual Classroom
  • Online
  • English

7 March, 2025

  • Classroom
  • London
  • English

21 March, 2025

  • Virtual Classroom
  • Online
  • English

7 May, 2025

  • Classroom
  • London
  • English

21 May, 2025

  • Virtual Classroom
  • Online
  • English

7 July, 2025

  • Classroom
  • London
  • English

22 July, 2025

  • Virtual Classroom
  • Online
  • English

5 September, 2025

  • Classroom
  • London
  • English

22 September, 2025

  • Virtual Classroom
  • Online
  • English

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  • Classroom
  • Aberdeen
  • English

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  • Classroom
  • Bedford
  • English

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  • Classroom
  • Belfast
  • English

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  • Birmingham
  • English

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  • Bristol
  • English

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  • Burnley
  • English

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  • Cardiff
  • English

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  • Edinburgh
  • English

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  • Edinburgh
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  • Glasgow
  • English

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  • Leeds
  • English

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  • Leicester
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  • Liverpool
  • English

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  • Classroom
  • London
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  • Manchester
  • English

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  • Newport
  • English

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  • Nottingham
  • English

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  • Portsmouth
  • English

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  • Sheffield
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  • Southampton
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  • Sunderland
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  • Classroom
  • Wolverhampton
  • English

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  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?



This Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. 
In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.

Training Course Content



Assertiveness in context

The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Levels of assertiveness

Assertiveness and us

Our assertive rights
Your inner dialogue
Body language, tone, words and appearance
Reframing language

Assertiveness and Confidence

What is confidence
Confidence myths debunked
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Faking confidence when you don’t feel it
Dealing with manipulation

Assertiveness Strategies/Tools

Assertiveness Strategies/Tools
Levels of assertion
Delivering assertive messages
Saying ‘No’
The ‘DESC’ assertive script technique

Expenses



List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.

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Reviews by course attendees

Average rating 4.9

Based on 113 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
Mille Research Funding Assistant
22 Nov 2023

Most useful topic: The DESC approach / assertive approaches

5/5
Sarah Executive Assistant
22 Nov 2023

Most useful topic: The disagreement process & learning about how to improve your confidence

5/5
Robin Data Officer
07 Nov 2023

Most useful topic: ACT and DESC techniques

STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London

STL

Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...

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