Building Confidence and Assertiveness at Work
- At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- Face-to-Face and Online Instructor led .
- And more... .
Upcoming start dates
Suitability - Who should attend?
This Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Other relevant courses include:
problem solving training or emotional intelligence in the workplace training courses.
Training Course Content
Assertiveness in context
The Assertiveness TrianglePassive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Levels of assertiveness
Assertiveness and us
Our assertive rightsYour inner dialogue
Body language, tone, words and appearance
Reframing language
Assertiveness and Confidence
What is confidenceConfidence myths debunked
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Faking confidence when you don’t feel it
Dealing with manipulation
Assertiveness Strategies/Tools
Assertiveness Strategies/ToolsLevels of assertion
Delivering assertive messages
Saying ‘No’
The ‘DESC’ assertive script technique
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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Reviews by course attendees
Average rating 4.9
I thought the knowledge and understanding of the trainer was exemplary. She understood each person's individual needs and applied the course relatively. Thank you Karen!
Thank you to Karen for being so understanding of my issues when speaking out loud.
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
Tony was so great and accommodating throughout the course. He adapted the content to suit my needs which was so helpful to go through my areas of difficulty and the real-life sc...