Listening Skills
- This course will benefit both you and your organisation, as your ability to comprehend what is being communicated is enhanced. This is of enormous help to those in leadership or management positions where a clear understanding of the goal or direction can be more easily achieved. It examines the obstacles often experienced through our own filters or cultural upbringing so that we can be properly attentive to the message being conveyed. It will also help you listen more easily to the different types of personalities without frustration and ambiguity.
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is designed for all business professionals at all levels.
Training Course Content
How do you listen?
Listening for key words and Salient PointsIdentifying personal representational systems
What drives you? What gives you away?
Left and right brain preferences
Predicates of Speech
How do you know who you are talking to? Recognising styles of expression.
Questioning and Answering
Open, Closed and Exploratory QuestioningT.E.D. (How to ask questions for better descriptions)
Body language
Remembering what was said. Tools and techniques.
Context
Managing what you hear to build rapport
The Voice and Emphasis
Painting a pictureUsing tone
Seeking clarification
Business Applications
Use of language to motivate, to address situations, performance reviews.ClearEnglish usage
Reading what is not said.
Creating a personal plan
Revisiting your goals and objectives.Creating a personal plan for goal achievement
Expenses
Prices on application. Contact us for quote.
Request information - obligation free
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Reviews by course attendees
STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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Most useful topic: The answering structure affirmative; facts; emothion