Course participant reviews for Telephone Techniques
Average rating 4.9
Tony was really helpful and informative and made the session enjoyable.
Most useful topic: The practice exercise
Most useful topic: Adaptability to the audience. Not forcing us to do role play!
The course was done well; and the handout sheets at the end cover the main bullet points in a way that is highly usable in the workplace
Most useful topic: The information we are and are not allowed to give out.
Karen was friendly and willing to adapt to our needs making the session more enjoyable and more relevant to our department
Most useful topic: Abusive callers
Most useful topic: Difficult phone calls
I do like the training and the enthusiasm of the trainer
Most useful topic: Abusive calls
Really good course; would recommend; time length was enough.
I would say that the trainer delivering the training was excellent and the contents of the course was detailed and so feel that there is no need to change anything as far as I a...
No improvements for suggestions. I wanted to say that Karen made the training very enjoyable- she was great and made the experience for me.
The course was very good and interesting
Most useful topic: Dealing with abusive callers
Most useful topic: How to handle abusive callers
Most useful topic: Dealing with suicidal callers
Most useful topic: Handling Challenging Calls
Very interesting course
The corse was excellent and very well explained by the trainer
Great course - thank you
Most useful topic: Dealing with difficult callers.
Excellent training.
I was really happy with the course. Thankyou
It was fantastic and very relevant to my job