Course participant reviews for Telephone Techniques
Average rating 4.9
The most engaging and most useful learning I’ve had since starting at the CPS! Karen is great!
This training was particularly useful and just right in terms of breaks; information provided and keeping people engaged
Most useful topic: Suicidal callers
Most useful topic: Challenging calls
Absolutely loved the training court with Tony. It was very interactive which kept it fun and interesting.
Most useful topic: Role play
Fab training; very interactive; friendly trainer
Most useful topic: Role playing
I can’t fault it. Tony was extremely friendly and informative and it is certainly the most engaging and enjoyable training course I’ve been on. I would certainly be glad to do a...
Most useful topic: Role Play
Was very engaging; the best course I have been on; learnt a lot! Would recommend to everyone. The trainer was very good
Excellent course - reinforced my current knowledge and provided helpful tips.
Most useful topic: role plays
Most useful topic: Handling suicidal calls
Very helpful course. Trainer was very helpful and open to questions and providing additional information
Most useful topic: Starting the conversation.
I really hated the role play as it’s not for me BUT I wasn’t forced to do it so all good. Was a bit long but again I missed the in person session so my fault really. Very inform...
Most useful topic: Self Harm and 3 Strikes
Karen our trainer was friendly ; professional and very helpful. I loved her attitude and found her a brilliant trainer!
Most useful topic: Handling difficult calls
Most useful topic: Handling stressful calls
Most useful topic: De-escalating calls
Most useful topic: How to deal with abusive callers
Most useful topic: Dealing with angry caller
This was a very informative course; I now feel confident with my ability to answer phone calls and will use these tips daily.