Course participant reviews for Telephone Techniques
Average rating 4.9
Most useful topic: 3 strike rule for aggressive callers
Tony was a little distracted at times with his car and the insurance and left us to talk amongst ourselves which I found to be a little awkward.
Most useful topic: Phone messages
Most useful topic: The models
Thank you the course was very helpful
Most useful topic: All of them! I didn’t know anything prior
I found this course very helpful - there weren't too many delegates on which really helped when we had to do role play - I didn't feel too nervous. I can take the advice on h...
Most useful topic: DESC model
Excellent course; very helpful trainer. Varied delivery with delegate input and written information to take back to refer to.
My only suggestion is a shorter lunch break
Most useful topic: I found them all useful
Most useful topic: Dealing with difficult phone calls
The course was very useful
Lovely trainer; very approachable.
Really enjoyed the course; Tony was a great instructor kept everyone engaged and made the course fun and interesting. Thank you!
I really enjoyed the course. It was helpful and informative.
I enjoyed the various learning aspects of the course such as the break out groups; role play exercises and videos.
N/a
Most useful topic: Assertiveness model
Some scenarios of angry calls as an example to talk through and slides to show how transfer calls on teams
Most useful topic: how to answer & transfer calls & put on hold
it was perfect
Most useful topic: All of them
Provide this course to everyone!
Nothing to suggest; but Tony is a boss instructor! :)