Most useful topic: Dealing with difficult or abusive callers

Face to Face would be better but; as the world moves more into virtual meetings etc.; this was carried out in the best possible way. I really enjoyed the training course and it ...

Very enjoyable course.

I would have liked to be shown how to Transfer a call or hold and transfer the call as often when i try i loose the caller

Most useful topic: ALL OF IT

I find role play very difficult. For me there was too much however this could be just my personal preference. On reflection there was no pressure to do this in a large environme...

Enjoyed it and helpful

Most useful topic: the interactive exercises

Most useful topic: Dealing with difficult calls

N/a

I think the course is great; and it would have been really helpful when I first joined the CPS; before i answered any calls.

Most useful topic: DESC model

Great training. Can apply it to most job roles - wouldn’t change anything

Most useful topic: DESC

I feel this course was informative but it would be better suited to new starters before they start handling calls rather than people have have experience with taking call and ha...

This course was brilliant; both informative and fun at times. Karen kept us all engaged the entire time :)

I think every new starter should be given this course straight away.

Most useful topic: Dealing with challenging callers

Most useful topic: PUTTING YOURSELF IN OTHERS SHOES

Most useful topic: all of it

Friendly trainer; explained things well. Pace of course was good.

Course material was excellent and covered a wide range of skills and techniques that I will find very useful to my role; as well as plenty of opportunity to discuss each subject...

I would like 5 mins before secarious to take notes and think about what I would like to say in the team scenarious.

Most useful topic: .

Think the course was good; trainer was lovely explained things well and took the time to listen an give everyone oppurtunities to speak