Course description
Improve patient experience and create a better working environment with our fully funded, part-time course for staff in GP practices. Study part-time over 12 weeks with ARU.
Administrative staff are at the heart of healthcare. They're often the first people patients talk to and are hugely influential in the running of the workplace. Our continuing professional development course gives you the chance to further your professional skills and knowledge.
Upcoming start dates
Suitability - Who should attend?
Our course is open to those who are already working in administrative roles in GP practices, and want to further their knowledge and skills.
Our course is designed for those who are already working in administrative roles in Mid and South Essex GP practices.
Outcome / Qualification etc.
- build professional skills
- expand your knowledge of the integrated care system
- gain a greater awareness of medical practice and terminology
- increase the signposting and assistance administrative staff offer to patients
- create an online portfolio tailormade for your next appraisal
- build your confidence in your own career prospects in the NHS.
Course delivery details
You'll take part in a weekly, scheduled virtual group tutoring session, online learning, and be allocated practical tasks to be carried out during the working week.
Tutors will be available during standard working hours to answer questions and offer support. Two in-person sessions will take place in the Essex area to provide an introduction and hands-on training.
Supporting GPs and practice managers
High-quality administration has the potential to improve patient experience, reduce inequalities, promote better care and contribute to a better working environment for staff, according to research by The Kings Fund.
Practices will be involved at every stage of the process, first designating a mentor – either a practice manager or senior staff member – and also benefiting from the e-portfolio created as part of the course, which will be central to participants' next appraisals.
Upon successful completion of the course, each learner will receive a certificate and 30 university credits.
Mentoring your staff
Mentors will be asked to designate a small amount of time (less than an hour per week throughout the 12-week course) to support their learner. In some cases, mentoring can be passed onto another staff member such as the practice nurse.
At the beginning of the course all mentors will be invited to a short group video call where they will be introduced to course organisers and have the opportunity to ask questions. Mentors will also receive a handbook and a designated email address that will allow them to contact the course organisers at any time.
Why choose Writtle University College
Ranked Top University-Sector Institution in East Anglia for overall student satisfaction!
*Based on NSS 2022 Based on Taught Data
Beautiful rural campus situated close to the city of Chelmsford, 40 minutes from London and the coast.
Expenses
The course is funded by the Integrated Care Board (ICB) and takes a 'blended' approach to learning.
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Welcome to Writtle College! Writtle College, a further education provider, now part of ARU, is located at the ARU Writtle campus on the outskirts of Chelmsford, Essex. We offer a wide range of exciting courses in land-based, creative and sports...