merger merger

Welcome to your new course portal!

On October 15th, hotcourses.com moved to findcourses.co.uk - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show findcourses.co.uk as: Mobile
Counter service assistant in coffee shop

How to Become a Counter Service Assistant

Counter service assistants serve food to customers from a counter or bar rather than providing table service. Snack bars, canteens, cafes, fast food outlets and self- service restaurants are usually counter service establishments.

Duties vary, depending on the working environment. Main tasks include maintaining the eating and serving areas, serving customers and cleaning and clearing tables.

Involvement in the preparation of food depends on the type of food outlet. In some places this is done by kitchen staff, although counter service assistants may help with tasks such as mixing sauces or preparing salads. In small establishments, such as snack bars, the preparation of all food and drink may be part of the work. In fast food restaurants, it is part of the role to undertake basic food cooking or re-heating, using ovens and microwaves, grills and deep fat fryers.

Counter service assistants are also responsible for handling money, credit cards and luncheon vouchers.

What's the working environment like working as a counter service assistant?

Most counter service assistants work around 40 hours a week. Overtime may be available.

Hours usually include evenings, weekends and public holidays. Shift work, including split shifts, is common. There are opportunities to work part-time and on a seasonal basis.

The job involves standing for long periods of time.

What does it take to become a counter service assistance?

As a counter service assistant you should:

  • Be welcoming, friendly and polite
  • Have customer service skills and enjoy dealing with people
  • Be able to work as part of a team
  • Be clean and tidy, with high standards of personal hygiene
  • Be able to handle money accurately.

Counter service assistant career opportunities

Counter service assistants work in a variety of catering establishments throughout the UK, including cafes, self- service restaurants, business canteens, schools, colleges, snack bars, and fast food outlets.

Staff turnover is high, so there are always vacancies advertised in the local press and in Jobcentre Plus.

Prospects are dependent on the organisation. There is rarely a career structure in small organisations, so progressing may mean moving to another employer. Larger employers are more likely to have a career structure that may allow you to be promoted to supervisory and management jobs, possibly after gaining an NVQ/SVQ at level 2 or above.

Browse hospitality courses

Last updated: 18 Nov 2019

You might also be interested in:

Last updated: 27/09/2019

How to Become a Merchandiser

Do you have an eye for trends or fashion? Merchandising is an exciting profession, where you can decide which goods to stock in which shops, and how they should be displayed to customers. Find out more about what it takes to work as a merchandiser here!

Read more
Last updated: 27/09/2019

How to Become an Aircraft Maintenance Engineer

Are you interested in a hands-on, technical career in the aviation industry? Aircraft maintenance engineers inspect, service, repair and overhaul civil aircraft. Click here to read more about this exciting profession, and take your career goals to new heights!

Read more

Complete our survey and win £50!

Learning & Development

By sharing a few minutes of your time, you'll contribute to research that helps over 15,000 HR professionals benchmark their organization.

Don't miss this chance to represent your company in the UK's largest report on Learning & Development! 

As a thank you for completing our survey, we'll enter you in a draw to win a £50 Amazon gift card.

Take the survey

APPRENTICESHIPS

Is your company looking to take on an apprentice?

choose-the-right-apprenticeship

Learn more

Newsletter
Subscribe and get the latest news, discounts and giveaways sent straight to your inbox!