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Frequently asked questions

  • Hospitality refers to the industry that provides services to guests, customers or travellers, such as accommodation, food and drink, and entertainment.

  • There are various hospitality jobs available in the UK, including roles in hotels, restaurants, bars, and cafes, such as front desk staff, chefs, waiters, bartenders, and housekeeping staff.

  • The length of a hospitality course in the UK can vary depending on the level and type of course. For example, a level 3 diploma in hospitality may take around 1 year to complete, while a degree in hospitality management may take 3-4 years.

  • To work in hospitality, you need to have good communication and customer service skills, as well as the ability to work in a fast-paced environment, be a team player and have a positive attitude towards guests.

  • The qualifications required to work in hospitality may vary depending on the job and employer. For entry-level roles, GCSEs or equivalent qualifications may be sufficient, but for more senior or specialist roles, a degree or diploma in hospitality, tourism or related fields may be required.

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Case Study
Salisbury Group boosts service e...

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

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Developing the Leadership & Mana...
People 1st International

Improving management skills in hospitality and tourism to help reduce staff turnover is a priority for the industry. Many chefs have traditionally been promoted because of their culinary skills, without receiving the management and leadership development.

As businesses face intense competition to recruit and retain talent, there’s a heightened need for head chefs and aspiring head chefs to become better people managers and to possess the skills and confidence needed to engage, support, develop and motivate their teams.

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