Course description
Overview
In any organisation managing the relationship with both new and existing clients is essential. In a sound business relationship, trust and confidence lead to significant business impact. Without it potential revenue could be lost. This course focuses on building and maintaining effective client relationships and includes case study exercises and an action plan.
Who is this for?
This course will be of benefit to junior associates and trainees of a law practice.
What will you learn?
At the end of this course delegates should be able to:
- Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practice
- Understand how to build and maintain the client relationship
- Know how to build rapport and trust; and become a trusted adviser
- How to improve the communication with the client via all points of contact
- Be more effective in managing expectations and difficult behaviour
- Know how to use Maister’s 3 E to establish what you are selling to clients and how to price this
PSC Elective
This course may be taken as a PSC elective, although it may also be attended by non-trainees.
SRA Competence
C, D
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Upcoming start dates
Suitability - Who should attend?
This course will be of benefit to junior associates and trainees of a law practice.
Training Course Content
Learning ObjectivesAt the end of this course delegates should be able to:Able to analyse a client portfolio to establish profitable and advocate clients to improve the bottom line of the practiceUnderstand how to build and maintain the client relationshipKnow how to build rapport and trust; and become a trusted adviserHow to improve the communication with the client via all points of contactBe more effective in managing expectations and difficult behaviourKnow how to use Maister’s 3 E to establish what you are selling to clients and how to price this