Course description
The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business.
Upcoming start dates
Suitability - Who should attend?
This course is ideal for Team Leaders, Managers and Supervisors who have direct responsibility for staff and wish to manage and be seen to manage an environment where standards of performance and conduct are understood and respected.
Outcome / Qualification etc.
On completion of this training, delegates will be equipped with the skills to identify the most effective tools and techniques to manage difficult employees in a professional and legitimate manner.
Training Course Content
- The seven types of difficult employees
- Leadership styles and when to apply them
- What causes performance shortfall
- Measuring poor performance objectively
- Dealing with poor performance, misconduct and gross misconduct
- When and how to take corrective or punitive action
- Dealing with employees who are off sick
- Changing behaviour using a counselling style of communication
- The coaching cycle
- Preparing for and conducting a performance review meeting
- What actions amount to gross misconduct
- Drafting a proper disciplinary procedure
- What are the fair grounds for dismissal
- Legal obligations when terminating employment
- Create warning letters and letters of dismissal
- The motivational and legal risks associated with failure to discipline properly
Course delivery details
This programme has been designed to provide managers and team leaders with effective tools and techniques to manage difficult employees in a professional and legitimate manner.
Continuing Studies
Request info
Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...