Course description
Closing Sales
Think about the difference between the words, “close” and “confirm.” If you close the sale, the mind thinks something has just ended, as in closing a door. If you confirm the sale however, the door opens the beginning of a long-term relationship and referrals. Changing the language from closing to confirming is a more positive approach not only when beginning the sales process, but also when gaining agreement on the smaller decisions that eventually lead to “Yes.” Discover how to apply positive expectancy to confirm more sales. We have five Confirming/Closing courses available in this series that focus on psychology of confirming sales, how to ask for the business, increasing closing ratios, confirming different buyer styles, getting to yes
This course is now launched in Adaptive Learning format.
What is Adaptive Learning
Adaptive Learning creates a unique personalized learning journey that adapt to the needs of each learner using intelligent algorithms and probes. For more information please view this video: https://lnkj.in/t/adaptive-learning
About Chart Learning Solutions
Chart Learning is a world leader in leadership training content and award-winning soft-skills development. They develop people in leadership, sales, customer service and team performance. The company has researched critical competencies and developed an education/training methodology which gives sustainable learning results. All soft skills courses are internationally award-winning, with awards from Brandon Hall Group and Training Industry, Inc.
Upcoming start dates
Training Course Content
We have five First Impressions courses available in this series that focus on:
Greeting/introductions
The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are “touch points” in time that a customer evaluates when giving you a service “score.” Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with “personalism.”
Customer courtesy
Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors.
Professional image/clothing
Your professional image should reflect not only your business’s social norms, but also allow you the freedom to express yourself as a person. Understand the five professional image strategies and what makes each one unique. Discover how a professional image also includes good grooming, upright posture, being punctual, word articulation, effective listening, reliability, responsiveness, respect, and courteousness.
Word choices
Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can’t. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer!
Telephone skills
Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don’t interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you!
Course delivery details
With Adaptive Learning you will have a unique learning journey based on your excisting knowledge of the subject. The 5 modules will take 20-40 each to complete depending on your Adaptive journey.
Why choose Chart Learning Solutions
More than 1,5 million minutes of learning in 2022
35 Certified Chart Coaches globally
30 years experience in Soft Skills development
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Chart Learning Solutions
Chart Learning Solutions have created a wide range of training options in order to assist organisations in the development of high-performing managers, leaders, customer service providers, and sales executives. They have created an online learning methodology that increases performance and...