HR for Non-HR ManagersChurchill Square Training & Development
HR for Non-HR Managers
This 2 day training course will provide you with essential tools and techniques to undertake front line HR functions within organisations.
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
What Will Students Learn?
- Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process.
What Topics are Covered?
- Defining human resources
- Skills inventory and job analysis
- Position profiles and job descriptions
- Finding candidates and advertising guidelines
- Preparing for and conducting the interview
- Employee orientation and onboarding
- Planning training and external providers
- Performance reviews
- Attendance management and diversity
- Privacy issues and compensation and benefits
- Managing disciplinary issues and termination
- Exit interviews
Suitability - Who should attend?
This course is essential for anyone in an organisation who leads or manages staff - HR is an essential line management role.
Included are the following:
- Bespoke course design and preparation
- High quality delegate workbooks
- Tea/coffee and biscuits
- Quick reference guides
- Pen and notepad
- End of course certificate
- 3 months post course support
- Access to the eLearning module for consolidation purposes
Outcome / Qualification etc.
End of course certificate.
You will also have access to over 15 HR eLearning modules if there are any subjects which you want to study in more depth. You will also have a memory stick pre-loaded with useful quick reference guides and essential HR factsheets.
Training Course Content
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Human Resources
To begin the workshop, we will discuss just what “human resources” means. We will also complete a case study that highlights some of the challenges that an HR professional faces.
Performing a Skills Inventory
During this session, we will look at what a skills inventory is and what its benefits are.
Human resource forecasts are attempts to predict an organization's future demand for employees. We will look at two main types of forecasting: indexing and extrapolation.
A job analysis will ensure that the job description accurately reflects the tasks that the job entails. We will discuss what a job analysis is and what formats can be used. Participants will also have the opportunity to complete a basic job analysis.
Identifying Job Competencies
This session will discuss how to identify technical and performance skills needed to do a job.
Position Profiles and Job Descriptions
During this session, we will explore what a job description is through a lecture and an exercise.
Do You Really Need to Hire?
If you need to fill a position, there may be other ways of filling it rather than hiring externally. This session will examine some of those possibilities. Participants will also complete an exercise to demonstrate how much hiring a new employee really costs.
We will look at eight ways to recruit candidates during this session.
During this session, we will look at some things to consider when writing a job ad.
A resume screening guide can be a valuable tool when hiring. This session will discuss how to develop and use such a guide.
Preparing for the Interview
Preparation is key to a successful interview. We will look at a preparation checklist and then participants will role play an interview.
Conducting the Interview
This session will look at some key interviewing ideas, including the history of interviewing, criteria for objective interviews, behavioural interviewing techniques, and critical incidents.
After the Interview
During this session, we will look at what participants should do after the interview. Special attention will be paid to methods of rating candidates.
Employee Orientation and On boarding
A good orientation is key to an employee’s success. Participants will rate their company’s organization. We will also discuss common problems and possible solutions.
Follow the Leader
In this session, participants will consider leadership skills through a fun activity.
At some point in the life of almost every human resource professional, they will need to develop a training program. During this session, we will look at the training cycle and the process for performing a training needs assessment. Participants will also explore the advantages and disadvantages of internal and external training.
Working with External Providers
During this session we will look at some criteria you should use when choosing an external person to provide services to your company.
Performance reviews are a crucial part of helping an employee grow. During this session, we will explore the performance review process through individual exercises, a case study, and several lectures.
Absenteeism costs companies more money every year. Through a lecture and a case study, we will look at common causes and solutions.
Managing a Diverse Workforce
This session will look at common diversity issues through group work and a lecture.
The privacy of personal information is becoming a bigger and bigger concern with the advent of technology. During this session, we will discuss the 10 principles of personal information protection.
Compensation and Benefits
During this session, we will discuss the role of compensation and benefits in retaining employees. We will also review the pre-assignment.
Managing Disciplinary Issues
This session will look at a four step disciplinary system that can be applied to any situation.
Firing an employee can be hard to do. Through discussion and a case study, we will look at some things to consider and some ways to make the process a bit easier.
Exit interviews can be a great tool to help your company grow. We will discuss types of exit interviews and participants will receive a sample questionnaire.
At the end of the workshop, students will have an opportunity to ask questions and fill out an action plan.
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading UK based global training and development provider. With over 185 different courses available, we offer a wide variety of training options available to suit your organisation or individual training needs. All of...
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