Course description
The Equality Act (2010) supersedes the Disability Discrimination Act 1995 (DDA) in Scotland, England and Wales and requires reasonable adjustments for both customers and employees with disabilities. The Act places a number of Duties on all businesses who provide goods, facilities and services to the public and this one-day highly participative programme is designed to quickly bring delegates up to speed regarding their own and their organisation's duties and obligations.
Upcoming start dates
Suitability - Who should attend?
The programme is intended for anyone who has responsibility for managing service delivery and / or staff.
Outcome / Qualification etc.
- Manage service delivery to people with disabilities
- Appreciate barriers for people with disabilities in workplace
- Grow their confidence in communicating with people with disabilities
- Reduce the likelihood of disability discrimination claims
Training Course Content
This practical and participative programme will provide managers / team leaders with a clear understanding of:
- Perceptions and stereotypes of disability
- Models of disability
- Definitions of disability discrimination
- Guidance on reasonable adjustments
- Explanation of the Duties placed upon service providers and employers
- The barriers that can exist to accessing both services and employment
Course delivery details
This course is highly participative, utilising a variety of exercise and activities and all delegates will receive a comprehensive manual and pack of materials.
Continuing Studies
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...