Course description
Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets. This course demonstrates some of the most effective methods of achieving greater levels of performance and more demanding targets from your staff.
Upcoming start dates
Suitability - Who should attend?
This programme is ideal for line managers who need to manage the performance of their staff and conduct appraisals.
Outcome / Qualification etc.
- Understand the importance of managing staff performance for the individual and organisationUnderstand the components of a performance management system and its link to the organisation’s strategic plan
- Manage differing levels of performance
- Use a consistent approach to planning, conducting and following-up a performance review
Training Course Content
- The benefits of operating a performance management system for employees and the organisation.
- Understand the need for Key Performance areas and objective measurement.
- Components of system – review of past, present performance, and future learning & development
- Preparations required by appraiser and appraisee.
- Pre-appraisal discussion.
- How to structure and conduct an appraisal
- Developing appraiser skills – use of questions, listening, paraphrasing, use of non-verbals, giving constructive and developmental feedback, agreeing future targets.
- Dealing with challenging appraisee behaviour
Course delivery details
- Examine the nature of performance appraisal and establish how to get the best from your team
- Understand the need for clear, realistic objectives and key result areas
- Know how to measure competences
- Use a systematic approach when planning/preparing for and conducting the pre-interview meeting and one-to-ones
- Develop and practice your interviewing skills
Continuing Studies
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...