Course description
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
Upcoming start dates
Outcome / Qualification etc.
By the end of this course delegates will have the skills to:
- Present a professional image through effective communication and customer care
- Build rapport through adjusting tone and demeanour
- Deal with complaints and difficult people
- Enhance client retention by being professional, courteous and willing to help
Training Course Content
- The receptionist's role
- The welcome greeting and managing reception Image, appearance and behaviour
- Essentials of customer care
- Communication skills
- Dealing with difficult people and handling complaints
- Professional telephone behaviour
- Assertive, aggressive and passive behaviours
- Developing an effective telephone manner
Course delivery details
This course is an excellent introduction to dealing with callers on the telephone, greeting visitors professionally and courteously and gaining a better understanding of effective communication skills and styles. If you are interested in this course, you may also find our 'Training for PAs and EAs' and 'Managing Effective Meetings' courses of interest.
Continuing Studies
Effective Communication Skills
Time Management
Effective Minute Taking
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...