Course description
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no' to a request from a salesperson, your best friend, or your boss can be difficult.
This course is intended to help you become more confident in saying "no" without the fear of consequences. You will learn how to say "no" positively and respectfully. You'll be able to establish limits without jeopardising your career or reputation. Learning to say no entails making decisions about what is most important to you. In this workshop, you will learn to categorise your work and determine how it aligns with your own goals and values. Using these guidelines, you can more effectively choose what to say "yes" to and what to say "no" to.
Beyond the basics, this workshop acknowledges the cultural nuances of saying 'no' and equips participants with the skills to navigate these differences. This workshop is designed to give participants the skills and confidence they need to say no assertively when necessary, without compromising team dynamics or individual performance. Participants will learn to effectively communicate their limits while maintaining positive relationships and teamwork through practical exercises, real-world scenarios, and expert guidance.
Upcoming start dates
Suitability - Who should attend?
The "How To Say No Effectively" workshop is for anyone who wants to improve their decision-making skills and mindset. The current course structure is for you if you are:
- A working professional who is finding it difficult to say no assertively at the workplace.
- A team leader or manager who strives to foster an environment of effective decision-making.
- An individual who wishes to improve their communication skills and gain self-confidence.
- An entrepreneur looking to better manage their time and commitments.
- A high-performing team member who works hard to manage demanding workloads, meet deadlines, and maintain a healthy work-life balance.
Are you ready to learn how to say no? Join us for our workshop to gain valuable insights, practical strategies, and a supportive community that will enable you to make decisions with grace and true confidence.
Outcome / Qualification etc.
- Recognise the barriers to saying no and value the benefits of asserting yourself when necessary.
- Learn effective strategies for dealing with pressure and retaining your autonomy.
- Understand your natural tendency to say yes or no, as well as when each response makes sense.
- Adapt your communication style to say 'no' positively and encourage constructive dialogue while considering diverse cultural backgrounds.
- Develop the courage and skill to speak with integrity, establishing trust-based relationships rather than fear-based ones.
- Improve your confidence, skill, and clarity when communicating reasons for saying 'no,' making you more persuasive and taken seriously.
Training Course Content
Lesson 1: Understanding the Importance of Saying No
- Explore the reasons behind difficulty in saying no
- Recognise the consequences of not saying no effectively
- Definition and importance of saying no effectively
Lesson 2: Self-Awareness and Self-Confidence
- Identify personal barriers to saying no
- Understand what you should be saying no to
- Recognise personal values and priorities
Lesson 3: Developing Effective Communication Skills
- Communicating boundaries assertively
- Practice assertiveness through practicing real-world scenarios
- Differentiating between assertiveness and aggression
Lesson 4: Strategies for Saying No
- Overcoming guilt and people-pleasing tendencies
- How people in different cultures say ‘no’
- Learn how to choose an appropriate way to say ‘no’
Lesson 5: Action Planning
Lesson 6: One-on-One Coaching (Optional)
- Individualised coaching sessions for personalised guidance
- Addressing specific challenges and opportunities
- Tailored strategies for implementing innovation in your context
Course delivery details
Our flexible course delivery options cater to diverse client requirements, ensuring a tailored and impactful experience. Choose from:
- Instructor-Led Classroom Sessions: Engage in hands-on activities and group-paced learning for an immersive experience.
- Live Online Webinars: Access our fully online learning with guaranteed small groups, one-to-one coaching, and flexible study options.
- On-Demand Self-Study: Opt for our 'Light' and premium 'Turbo' options, allowing you to work at your own pace around commitments.
- Tailored In-House Training: Bring the course to your organisation's doorstep, available both within the UK and internationally.
Whichever option you choose, our course is designed to provide you with the confidence, skills, and credibility to accelerate your career. Apply your learning directly in the workplace and expand your network in people management, HR, or Learning and Development.
Reviews
Average rating 4.8
It's easy to understand and fun to read each part. I really like it.
It was both practical and informative, and it emphasised the importance of saying no without feeling like you're not part of the team.
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Crossroads Global Private Limited
Crossroads Global helps global organisations build intercultural intelligence, enhance team effectiveness, trust, and connections. We have designed and delivered bespoke solutions such as leadership programmes to leverage distance and diversity, training modules for productive remote working and cultural awareness workshops...
Very happy with it.I will tell other people about it.