Course description
Persuading and Influencing Skills
Suitable for Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations. It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience.
Outcome / Qualification etc.
By the end of the course you will be able to:
- Recognise the difference between persuasion, influencing and manipulation
- Understand what persuasion and influencing style you naturally prefer
- Establish rapport confidently to enhance personal impact
- Select different strategies that you can use to influence situations you encounter
- Adapt your approach to your audience
- Win others over to your point of view by focusing on what matters to them
- Immediately apply the skills you learned into your real life situa
Training Course Content
Module 1: Assessing your Style and Assertiveness Level
Your style Positive and Assertive
- Identify your own natural style of influencing and communication
- Setting the context for this type of communication within your role
- Traits & behaviours of non- assertive behaviour
- Evaluating yourself against non-assertive behaviour and exploring changes needed
- Getting your ideas across in an assertive and effective way
Aspects of Influential Communication
- How non-verbal language can influence positively and negatively
- Establishing and maintaining rapport through finding common ground
- Your personal communication style self-analysis/skills audit
- Evaluation of self What do I do well? What could I do better? Overall how am I doing?
- Pre-course to consider your natural style and assertiveness level
Module 2: Persuasive Behaviours & Situational Management
- Defining persuasiveness and what makes a person a good persuader
- Questioning techniques and active listening skills
- Persuasion tactics to shape others’ opinions and/or gain agreement
Dealing with Typical Situations
- Preparing your argument by developing an persuasive strategy
- Research - know your topic and your facts
- Exploring perceptual positions coaching exercise
- How to handle sensitive and difficult issues own examples
- Practice with your peers on your own persuasive situation, prepare, deliver and gain feedback
The Way forward
- Summary, review and taking the new ideas back to your workplace
- Pre-course To consider a work issue which does or has caused you difficulties?
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Expenses
Course Price: £360 + VAT
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