I found these techniques very useful and it's amazing how you can transform a response from various issues and topics.

The course was well paced and delivered professionally with enthusiasm. The instructor had an excellent breadth of knowledge and I enjoyed the content.

We have a high proportion of new staff and it was great to see everyone actively engaging and learning together, particularly as several colleagues from different teams had not ...

The delivery of the course was excellent - Rob was a very engaging host. I found the training really helpful and will be applying this at work. I also found it interesting that ...

I found the course really enjoyable! The content was very much what I needed to hear (as someone who is looking to improve in this area). The found the trainer presented the cou...

Excellent course, well delivered.

It was relevant, very informative and enjoyable. Claire created a really great environment for our group and encouraged our participation. Her knowledge was excellent and delive...

Anne Marie was fantastic again I would highly recommend her.

Anne-Marie was fantastic she was enthusiastic and answered any questions i had.

I found the course massively reassuring on things that I thought maybe were not to be done/followed, with reference to the way I communicate with customers and the way I deliver...

The training was really useful and very easy to follow. The trainer kept us engaged and involved throughout the session.

I think Anne-Marie was absolutely brilliant. She was really engaging, easy to speak to, happy to answer any questions we had and really knowledgeable and helpful. I really enjoy...

Great - definitely got something out of each section. The trainer was lovely, knowledgeable and engaging.

I found the training really helpful and insightful. Carol was very inspiring.

I thought the trainer was very interactive and delivered the course content in a way that made it very engaging.

After this training session, I now feel more confident dealing with challenging customers. I'm now applying the S.I.F.T method to help me structure my repose to customers.

i found this useful as i noticed i was not delivering the full 5 steps via email compared to phone calls. this will help me for future situations/people across the board.

This session was really helpful with identifying how to understand customers feelings and how to empathise with their situation. SIFT if a great tool and know that this will be ...

Very informative , learnt a lot about how to deal with situations in a more appropriate way.

The course was very well presented and was very engaging which is always good.

It was very useful and practical as well as educational. I’ll be definitely applying some of the examples that we covered today at work.

Very excellent knowledge and experience.

Claire delivered the course really well. Kept it easy to understand and keep up with the pace she was going. Was able to allow discussions and answer questions.

Course was really good, very enjoyable and engaging and very useful.

Trainer was excellent, good interaction with all attendees. Thoroughly enjoyed the day and have learned new strategies.