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Course participant reviews for Dealing with Difficult Situations – Classroom or Live Virtual Classroom

Average rating 4.8

Based on 104 reviews.

Wellness Trading Ltd, Aesthetic advisor
(4)
I thought the trainer was very polished and nice that he added friendly humour was nice. The course was very interactive and you had to pay attention to learn and was good to mix with others outside of my industry too. I did feel I learnt alot and look forward to using them in practise to see the outcomes.
Wellness Trading Ltd, Training Ambassador
(4)
Great content but now need to put into practise with relevance of my industry and situations. I enjoyed the breakout exercises and it kept it interesting. I found the course very useful
Shadowfax Technology, Senior Helpdesk Engineer
(5)
Course was very insightful and delivered perfectly by Simon. Great combination of material and exercises to embed the information. Overall excellent course
Assistant
(5)
Our course was run primarily by Caroline with assistance from Sara. They were both very professional, and co-ordinated. The use of break-out rooms and the technical was handled expertly be Sara in the background while Caroline was delivering the information to us. Caroline had a great energy and kept the meeting interesting and also handled any ...
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Pensions Ombudsman, Customer Service Supervisor
(5)
An excellent training session and trainer! Pace was perfect. The right level of team / group interaction and always allowed participants to ask questions.
Pensions Ombudsman, Assistant
(5)
I felt the course was extremely helpful and insightful and will definitely change the way I word my emails and correspond with customers. I thoroughly enjoyed the break out sessions whereby I worked with some staff who I not worked with prior, so it helped build some bridges as an extra bonus!
Aecom, Graduate Transport Consultant
(5)
Simon was a very good trainer and evidently knew the course content and his subject matter as well as general knowledge surrounding personal development very well. He was happy to stay behind at the end of the session and answer questions and discuss topics in more depth which was gratefully appreciated and I found this particularly useful.
Aecom, Helpline Team Leader
(5)
I found the course very engaging and there are alot of tips which will help me in the future.
Aecom, Administrator
(5)
Very nice and engaging course. Useful information delivered in a simple way.
Aecom, Helpline Adviser
(5)
I wasn't looking forward to this training at the start, but I ended up really enjoying it and learnt a lot. I found the course very helpful and it will help me everyday.
Anonymous
(5)
This course for me was very helpful as I have learnt how to curve my bad habits and how to offer better customer service to my colleagues and customers. The training has delivered this session with preciseness and he was very engaging. As I am in daily contact over the phone with the customer I found this course to be very helpful. I would highl...
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Anonymous
(4)
The session was really useful and I found that everything we spoke about was used in the context of what I am doing in my current role and how it can help my specifically
Anonymous
(5)
The Key Support Service Another fantastic session by Simon. The content and velocity of the course was great - I have been deeply impressed with the level of personalisation applied
Express Medicals, Customer Support Executive
(4)
The training was very useful. Anne-Marie explained everything in depth which was made easier to understand
Express Medicals, Customer Support Executive
(5)
I enjoyed the course. Anne-Marie made the content relatable
Express Medicals, Results
(5)
I found it very useful to hear how others work and deal with situations how we should
Quality Compliance Systems , Account Manager
(4)
The course would help me in handling some calls differently using the techniques. Overall a good course
Quality Compliance Systems
(5)
Really enjoyed the training by Anne-Marie, very conversational and effective. The time literally flew by, great energy and useful tips
BWM Arms Ltd, Firearms Sales
(5)
Very engaging and goof variation of content
Westminster Academy, Learning Support Assistant
(5)
I think this course is really helpful, for me especially. I have learnt a lot that will help me in future, as I would like to go into learning. I have learnt new strategies, and enjoyed it
Westminster Academy, Receptionist
(4)
I found this very useful and helpful. Able to ask questions which is really good
Westminster Academy, Academy Sport G.M
(5)
This was a useful course which had a good delivery and content
Westminster Academy, Link Worker
(5)
Very relevant subject matter, interesting training delivered at a nice pace
Westminster Academy, Head of MIS
(4)
The course was very informative and the trainer kept me engaged throughout. I was able to work through solutions during the training allowing me to develop my skills throughout
Westminster Academy, Learning Support Assistant
(5)
Susan was great at explaining the topics with real examples which helped create better understanding. She answered all questions asked with exceptional knowledge and gave well- informed answers
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