For me the course was really useful, I have learned how to use SIFT method efficiently, how to interrupt a rambling effectively and many more things which is not only useful in ...

Very enjoyable day. Perfect balance between trainer talking and group discussion.

Thank you, I really enjoyed this training. It was put together well and the trainer was excellent.

Really friendly, easy to chat to and be honest to talk though the difficult situations we face. Thank you so much.

Highly recommended.

Anne Marie was great, her techniques of teaching are very effective.

Anne-Marie was very interactive with the delivery of the course. I am sure a lot of us appreciated this style more, along with her drawings haha. We got to discuss different ide...

Trainer as always- excellent job. Fun interesting training. Not boring as usually trainings are.

The session was very informative and useful. The trainer shared her amazing knowledge in an approachable way. I gained a lot of confidence of future dealings with the customers.

I joined this course because I felt I needed an “extra” help / different point of view to help me deal with challenging customers and situations at work, whilst keeping a high l...

Really good training session for the team. Jon made everyone feel so comfortable and got everyone involved, it was a very interactive session and I feel the team will definitely...

The course was excellent. Never found it boring and John had my full attention throughout.

Jon was a great facilitator, I’ve learnt so much and feel confident to take the skills I have learnt into the work place.

Jon was amazing, so engaging. He kept the day interactive and upbeat. He was very personable.

I found it very useful - the trainer Jon was excellent at making us all feel comfortable.

Very informative and make you think about different ways of dealing with customers.

Jon was a very engaging speaker and discussed this in great details using examples and asking for feedback throughout the presentation.

The trainer was very engaging, and the course content broadly relevant to my role. I would recommend to others in similar roles.

This is a crucial subject. The methods were simple to understand, but I can see how effective they will be in practice.

John is an excellent communicator and delivers the course very well tailoring it to his audience.

Excellent trading from Debbie pitched at the perfect level to encompass the broad range of experience and expectations of those attending.

I’ve learnt quite a lot of things to say or not to say to customers. It was well put together and we got to work together as a group. Very informative indeed!!

Very useful to all staff at our work from maintenance to office as we are small housing association we deal with tenants issues all the time on phone or face to face so correct ...

The course was excellent, it was very practical, giving easy to take away tips & techniques. The trainer pitched the course at absolutely the right level, keeping people engage...

Great course lot knowledge about hospitality how to deal with customers in different ways and behaviour very useful and Claire was amazing the she delivered us the training sess...