Clare made the training educational and fun, It was genuinely engaging and exciting, if that's the right word!!

I found the course was very relaxed which made it easier to process. I liked that there were a mix of people from different areas within the business. I found the content insigh...

Great course that is very beneficial for new starters that are new to a call centre environment.

This course was useful to learn skills/techniques to improve all styles of communication.

It has been very informative and I also find it useful in my role as a CNS. The trainer was engaging and lively.

Excellent training, I was really involved and happy with how the training was carried out, due to it being well structured and well provided.

I found this course very informative and felt comfortable enough to get involved. The trainer was very friendly, welcoming and made things easier to understand.

Useful training very informative, it was worth attending. The trainer was knowledgable and built great rapport within the group and breakout rooms.

I thought the course was excellent and found the parts about levels of service, choice of wording/language and the iceberg analogy (when talking about how a customer/colleague m...

The course content was great, especially the sections regarding the persuasive language and the upward/downward inflections. Jessica is a fantastic Trainer and delivered the co...

It was a well delivered course that really helped to illustrate the many subconscious aspects of our communication that we can control to better get our message across. The grou...

It was a well delivered course that really helped to illustrate the many subconscious aspects of our communication that we can control to better get our message across. The grou...

The training is very useful, it shows you in detail how to improve your communication skills, how to be more confident and improve your rapports with others.

It was very helpful in how to communicate positively whilst highlighting the avoidance of negative words. It will be helpful to my communication especially with upper management.

The course content/course teacher explained everything in great detail, making it easy to understand.

Very good, interactive. Great energy and engagement . Very positive.

A great course highlighting important value's of customer service, I thoroughly enjoyed the day, thankyou Mike.

Was a great informative course and trainer was very good at explaining things in detail.

It was one of the most engaging training courses/sessions I've experienced. Mike brought a certain energy into the room which is beneficial for full day training like this as he...

I found the course very beneficial, whilst I do many of the techniques as second nature as they are sales techniques also, it was good to have a refresher. Equally it pointed ou...

Session was very helpful to help to imporve the communication Skills

The training was very good and informative. The presentation was also very good

I found the course content interesting and the examples used made it highly applicable to situations in the future. I found certain modules difficult at first (the voice module,...

The course was very informative and interactive and just the right length. It was given in a fun and engaging way.

Very useful course, great trainer presented with content that is relatable and engaging