The course content was appropriate for our company. The delivery style was very good. It was at the right pace. The manual had everything required to deliver and supported learn...

The course content was easy to follow. Jessica was engaging and delivered at swift pace. I gained some good new skills in 'How to deliver bad news'

Well pitched session for our staff and a great recap for me personally and really enjoyed it

It was a good course and I have learnt a lot that will be helpful

Overall the course was very interesting and I especially liked and learned a lot from the 2nd session about emails and delivering bad news as this was more geared around my job

The workbooks are excellent, easy to read and Claire made the subject matter really interesting and informative. I have used the email examples this morning on a personal level ...

Caroline was a great trainer, she made the course engaging and fun.

Had an amazing day. Enjoyed it more than I thought I would. Loved our trainer she made it more interesting by adapting the course over the day as we discussed our company and ho...

Brilliantly delivered and covered a lot of elements!

This course was brilliant - I have never had any training like this before and I've walked away from it feeling a lot more confident. I don't particularly enjoy taking customer ...

Claire was a fantastic trainer, and made some of the material which had potential to be dry really engaging. It was a great day and I would thoroughly recommend everyone in our ...

I have been dealing with customers by phone for a while but you can still always improve your techniques. Thanks to Caroline for being an engaging and effective trainer, I reall...

The training was well delivered. The trainer was fantastic !!!

The course leader was excellent, very inclusive and informative. Great course, would recommend to others.

The course was perfectly paced and was good at relating to the theory of real life. It made me think about the perception I give off in the workplace and how I need to tailor th...

“Great Course, good ideas on putting up the sheets to keep looking at. Didn’t even notice the time really enjoyed the course.

“I found this session extremely interesting and informative. Really good content definitely picked up some tips to use in my role. Trainer was really good, encouraging and suppo...

“I found the course very helpful. I was honestly not looking forward to the course, however I have found I really beneficial and have really learnt a lot and have many thoughts/...

“The content was good and the presenter kept us all engaged with role plays, Excellent job. Good venue with great facilities”

An excellent overview of topic concepts we either know or do subconsciously, but explained in a way that highlights mere importance. A great learning experience in a supported e...

Fantastic course would be happy to recommend to any one, really like the small group got the chance to discuss every ones issues and anxieties in detail. Diane is really warm a...

Excellent course and Excellent trainer

I found this course very beneficial and covered a wide range of topics and skills to build on my communication skills. I would highly recommend this course to others.

I really appreciate the course content. It made me aware of how different tones can affect responses. It shows me how to show empathy and use positive words. To listen keenly, a...