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Better Communication Skills

Hemsley Fraser
Course summary
6 hours
800 GBP excl. VAT
Full time
Professional Training
Next available date: 26/11/2020 - Online courses
Course Dates
Online courses
800 GBP

Better Communication Skills

Better Communication Skills

Understanding and employing effective communication techniques at work can help you achieve your objectives, build strong relationships and improve outcomes for everyone. This practical course focuses on all of the critical elements of communication, and you will leave the course with a plan to develop your confidence and competence in a range of communication techniques. You will also take away tips, techniques and templates to support you in implementing your communication skills back in the workplace.

Suitability - Who should attend?

This course is for anyone wishing to learn and apply higher-level communication techniques to increase effectiveness and improve relationships.

Training Course Content

By the end of this course you will be able to:

  • Identify the factors that help and hinder workplace communication
  • Use effective questioning techniques to acquire information and build relationships
  • Pick up on hidden messages through nonverbal cues
  • Actively listen for feelings and behaviours as well as meaning
  • Recognise the different types of behaviour in yourself and others
  • Apply an assertive response to some common workplace situations
  • Identify good and bad practice for useful and constructive feedback
  • Plan effectively for feedback conversations using the BOFF model
  • Explain barriers and filters in communication and how to overcome them
  • Identify different communication styles in action and flex your style to influence others
  • Reflect on how you want to be perceived by others and work on presenting a positive image
  • Identify the sources of power in an organisation and use these to increase your influence
  • Make a persuasive proposal using a five-stage structure
  • Apply a range of positive behaviours to make your meetings and presentations more effective


The cost of this course is £800 + VAT per participant

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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