Show findcourses.co.uk as: Mobile

Going the Extra Mile: Achieving Excellence in Customer Service

Hemsley Fraser
Course summary
Length: 1 day
Location: London
Rating: (1 Reviews)
Course home page: Link
Course type: Open / Scheduled

Going the Extra Mile: Achieving Excellence in Customer Service

#Education#

Going The Extra Mile: Achieving Excellence in Customer Service

This intensive one-day Going The Extra Mile: Achieving Excellence in Customer Service course gives participants the skills to deliver consistently excellent customer service at every customer 'touchpoint'. It will also enable participants to handle difficult situations and achieve increased customer satisfaction and loyalty.

This comprehensive training course focuses on the key actions that lead to true excellence in customer service. The best way to gain skills in handling customers is practice, so you will be encouraged to use real life examples from your experiences on the job to see how you can improve the quality of customer service you provide. You will leave the course with notes and templates to help you assess your behaviour when working with customers.

These days, companies that are able to offer differentiated, reliable and customer-friendly service have a distinct advantage. This is because customers today no longer need to choose between speed, quality or price - they expect all three. Get equipped to offer the level of service they expect

Suitability - Who should attend?

The focus of this Going The Extra Mile: Achieving Excellence in Customer Service course is suitable for those with some experience in a customer service role (whether with internal or external customers) who are looking to develop their skills further.

Training Course Content

What is a Differentiated Customer Experience?  

  • Internal and external customer service, and customer service teams
  • Your impact on the customer experience
  • Projecting a 'brand' image

Meeting Customer Expectations

  • Understanding customers' needs and expectations
  • Why do customers complain?
  • Barriers to effective communication

Communicating Positively with Customers  

  • The impact of poor listening and questioning 
  •  Using information effectively
  • Giving 'bad news' and saying 'no' constructively

Turning Complaints Into Opportunities  

  • Defusing a difficult situation
  • Demonstrating empathy - exploring options and alternatives
  • Balanced behaviour responses

Ensuring Consistent Quality Service  

  • Acting on feedback from customers
  • How to influence customer loyalty
  • Improving the brand experience

Expenses

The cost of this course is £599 + VAT per delegate.

Multiple booking discounts are available.

In-company Training

Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation's needs.

Provider: Hemsley Fraser

learning is changing

Hemsley Fraser - Leading Transformation around the Globe

Hemsley Fraser has been helping to transform organisations and individuals for over 25 years - Inspiring learners in over 90 countries worldwide. At the heart of their approach is the goal of making working life better. Hemsley Fraser has operations...


Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about Going the Extra Mile: Achieving Excellence in Customer Service.

  Contact the provider

  Get more information

  Register your interest

Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

 Show phone number
www.hemsleyfraser.co.uk


Reviews by course attendees

Delegate   |   31/07/2012
Quality and style of instruction was by far the best I have received.
          (5)
Request Information

Find out more about this Going the Extra Mile: Achieving Excellence in Customer Service course - simply fill out your details:

U.K. L&D Report: 2018 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's first annual U.K. L&D Report!

UK L&D Report

Learn more

Reviews
Going the Extra Mile: Achieving Excellence in Customer Service
Course rating
          (5.0)
Based on 1 reviews