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Handling Difficult Situations

Hemsley Fraser
Course summary
3 hours
500 GBP excl. VAT
Full time
Professional Training
Next available date: 11/11/2020 - Online courses
Course Dates
Online courses
500 GBP
11/11/2020

Handling Difficult Situations

Handling Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people‘s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.

Suitability - Who should attend?

Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.

Training Course Content

By the end of this course you will be able to:

  • Forge more positive working relationships with individuals you find difficult
  • Separate people from their behaviour and avoid making inaccurate assumptions
  • Recognise and respond to non-assertive behaviours and crossed transactions
  • Adopt a confident, professional and appropriate approach to difficult situations
  • Give constructive and courageous feedback to a ‘difficult‘ individual
  • Receive critical feedback gracefully
  • Use strong communication skills to improve interactions and create mutual understanding
  • Plan your personal strategy for dealing with difficult situations

Expenses

The cost of this course is £500 + VAT per participant

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...


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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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www.hemsleyfraser.co.uk

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