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Working Assertively and with Confidence - In-House

Hemsley Fraser
Course summary
Length: 2 days
Price: 2,600 GBP excl. VAT
Location: Nationwide
Next available date: Enquire for details - United Kingdom
Course home page: Link
Course type: Company-Specific / In-House

Working Assertively and with Confidence - In-House


Working Assertively and with Confidence

Skills in assertiveness are key to making employees feel confident and satisfied in their day-to-day work, which in turn enables them to be more productive.

This Working Assertively and with Confidence course is designed precisely to equip your staff with a confident, assertive attitude as well as some tools and techniques to help them work more effectively and achieve a good work-life balance. Delivered in-company over the course of two days, the programme will focus on helping individuals build self-esteem as well as practical skills in:

  • Making requests assertively
  • Saying 'no' to unreasonable demands
  • Reaching solutions assertively
  • Using positive body language to support assertive communication
  • Reducing negativity & building confidence

Learners will leave the course with a personal action plan identifying the key changes needed to make sure they develop their assertiveness techniques for greater effectiveness in the workplace.

Suitability - Who should attend?

This course is suitable for all staff who need to improve their level of assertiveness and increase confidence & self-esteem in the workplace.

Pre-course Activity

Delegates will typically be sent some pre-course work to help identify their current level of assertiveness, which will enable the trainer to help each individual meet his or her particular development needs.

Training Course Content

A typical course outline covers:

Understanding assertive behaviour

  • Defining assertiveness in the workplace
  • Identify the link between assertiveness and work/life balance
  • Identifying behaviours linked with assertiveness
  • Introduction to assertiveness techniques to say 'no' and make requests

Recognise the Link Between Assertiveness, Confidence and Self-esteem

  • Distinguishing between assertive, aggressive and passive behaviour
  • Self-assessment of your style – the associated strengths and weaknesses
  • Recognising your own style and behaviours
  • Techniques to build self-esteem and confidence

Handle Challenging Situations and People Confidently and Assertively

  • Tackling barriers to assertiveness
  • Confronting individual challenges which occur in the workplace
  • Working proactively to prevent future challenges in the workplace
  • Giving and receiving constructive feedback

Assertiveness and body language

  • Taking control through positive body language
  • Responding appropriately to the body language of others in the workplace 
  • Using assertive and positive language – making your message clear
  • Building rapport to maintain relationships

Planning Your Personal Strategy for Dealing with Assertive Behaviour

  • Developing a personal action plan for using the robust tools and techniques learned from the course to increase your assertiveness, self-esteem and self- confidence


Please contact Hemsley Fraser for the pricing details of this in-house course.

Provider: Hemsley Fraser

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Hemsley Fraser - Leading Transformation around the Globe

Hemsley Fraser has been helping to transform organisations and individuals for over 25 years - Inspiring learners in over 90 countries worldwide. At the heart of their approach is the goal of making working life better. Hemsley Fraser has operations...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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