Course description
This course is designed to enhance your ability to manage critical conversations in the workplace in a way that both inspires growth and engagement and moves people, processes, and the organization forward. We will explore various obstacles to delivering “challenging” messages effectively, including those that come from the external environment as well as those we encounter internally.
After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.
Upcoming start dates
Suitability - Who should attend?
This workshop is for anyone in any role who is interested in improving skills with managing challenging but important conversations, without getting trapped in emotions.
Why choose IIL Europe
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...