Course description
Learn the art of saying ‘no’!
This course covers all the material from the One-Day Assertiveness Training, plus it gives you more time to practise new behaviours, tools, and techniques.
Tackle the frustration, resentment, and stress thatbeing too accommodatingcan create, and find simple, practical, doable things that will work for you.
Learn the ‘Art of Saying No’and get more opportunities tobuild your confidenceand skills to become more of who you really are.
We also run Tailored Assertiveness Training
The focus of this assertiveness course is about making choices and understanding that you have more choices than you think.
It’s a practical assertiveness training course that will help you feel more confident in your ability to deal with aggressive people and avoid those angry outbursts when you are pushed too far.
We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not do.
Upcoming start dates
Outcome / Qualification etc.
This Course Helps You With
- Dealing with Feelings
- Setting Boundaries
- Giving Clear Messages
- Closing Conversations
- Increasing Confidence
- Managing Your Anger
- Difficult People and Situations
- The Art of Saying ‘No’
- Managing Conflict
This is a Hybrid Course
This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else!
All of our courses are Hybrid courses, which means you can join us in-person or remotely. Your choice!
Ideal for International Customers
Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.
Training Course Content
Small Changes
- How small changes create a big impact
Feelings
- Feelings in uncomfortable or new situations
- Behaviours associated with those feelings
Childhood Messages
- Messages that reinforce non-assertive behaviour
Assumptions
- Assumptions made about other people
- How assumptions affect communication
Status
- Situational, rather than hierarchical status
- Change status to have a different outcome
Behaviours
- Behaviours that occur under stress
- Accommodating and unassertive
- Angry and overly assertive
- Authentic assertive behaviour
Being Nice
- Everyday ways in which you are ‘nice’
- How being ‘nice’ can be a disservice
- How being ‘nice’ can serve you
Conflict
- Reasons for conflict
- Defuse potential arguments
- Build bridges between people
Setting Clear Boundaries
- How to set personal space boundaries
- Setting boundaries when dealing with others
Saying 'No'
- Dealing with your difficult situations
- Choices to create a different outcome
Nice Clichés
- ‘Rules’ about being ‘nice’
Patterns
- Why we revert to what we normally do
- Wider behaviour choices
Language
- Language when trying to be nice or helpful
- Using exaggerated apologies
- Justifying and over explaining
- Hedging your bets
'Nice You'
- Short visualisation of you at your most accommodating
- Second visualisation of you at your ‘nastiest’
Real-Life Situations
- Practise ‘real-life’ situations
- Share best practise and suggestions
Your Full Assertive Self
- You as a balanced, assertive human being
- Identify personal style
Course delivery details
Location
London Training Rooms, Suite 121 Business Design Centre, 52 Upper Street, London, N1 0QH
Format
This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.
Running Time
10:00 am - 5:00 pm
One-to-One Skills Training
If you would prefer One-to-One Assertiveness Skills Training, we offer a 2-hour online Zoom call format for yourself or your colleagues. Please contact us to discuss your requirements.
Course Benefits
This Assertiveness Course is limited to 8 delegates ensuring personal attention to everyone on the course.
- 2 quality trainers per group means a total focus on you.
- 2 Trainers per 8 Delegates#
CPD Accredited Course
All our Advanced Presentation Skills Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.
This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.
You will receive a Certificate of Completion at the end of the programme.
A total of 12 (TWELVE) hours CPD study will be completed for this course.
Ongoing Support Service
- Email and telephone access to both of your trainers.
- You will also have access to a post-course web page, giving access to the extensive material and imagery including:
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading and links to our favourite videos
Why choose Impact Factory
Founded in 1991
21 Specialised Trainers
5-Star Google and Feefo Reviews
Reviews
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Impact Factory Training - Professional Personal Development
Impact Factory provides tailor-made Professional Development Programmes and Open Courses starting from presentation and communication skills to leadership and executive coaching for individuals. Their offerings range from one, two and five-day courses, tailored programmes for groups of all sizes and one-to-one...
It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a m...