Course description
On this conflict management training course, we use a mixture of theory and practical exercises designed to help you resolve conflict.
You will learn to change what you do, what you say, and how you say it, in order to create better outcomes.
Even if you don’t always get the results you want, you will be more in charge of what happens.
Outcome / Qualification etc.
This Course Helps You With
- Working With Difficult People
- Using Honesty And Agreement
- Turning Arguments Into Discussions
- Defusing Blame
- Dealing With Strong Feelings
- Delivering Bad News
- Feeding The Solution
- Choosing Appropriate Conflict
- Creating Win-Win Outcomes
- Achieving Resolutions
Training Course Content
Day One
- Difficult Situations
- What is Conflict For?
- Resolution
- Maintaining Relationships
- Dealing with Conflict
- Moment of Choice
- Difficult People?
- What Might Happen?
- When Are You Difficult?
- Avoidance
- Moving Forward
- Their Point of View
- Emotion vs. Objectivity
- Empathy
- Avoiding Blame
- Hidden Agendas
- Difficult Messages
- Maintaining Relationships
- Defusing Phrases
- How Do I Let Go?
Course delivery details
This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.
Why choose Impact Factory
Founded in 1991
21 Specialised Trainers
5-Star Google and Feefo Reviews
Case Studies
Reviews
Average rating 5
CDC Group has been helping the poorest communities in Africa and Asia for decades and it’s vital for us to work with a training consultancy that understands what drives and moti...
The programme has helped our Customer Service staff become much more confident in delivering high-quality service to our customers. Increasing our service delivery will have a c...
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