The programme has helped our Customer Service staff become much more confident in delivering high-quality service to our customers. Increasing our service delivery will have a c...

Impact Factory’s flexibility to create fully bespoke programmes and their capability to adapt them, even on the day of the delivery to keep the content fresh and relevant for al...

This Programme fully bespoke to our requirements has delivered much more than originally was planned. The trainers, especially Tina, were exceptional. On top of the presentation...

Impact Factory’s flexibility to create fully bespoke programmes and their capability to adapt them, even on the day of the delivery to keep the content fresh and relevant for al...

This Programme fully bespoke to our requirements has delivered much more than originally was planned. The trainers, especially Tina, were exceptional. On top of the presentation...

CDC Group has been helping the poorest communities in Africa and Asia for decades and it’s vital for us to work with a training consultancy that understands what drives and moti...

This Programme fully bespoke to our requirements has delivered much more than originally was planned. The trainers, especially Tina, were exceptional. On top of the presentation...

We’ve been using Impact Factory for a few years now and I can’t talk more highly of them. Kate Arneil has been particularly amazing. She quickly put our staff at ease, built a t...

Absolutely brilliant. I came out enthusiastic, energised, and with a set of practical presentation skills to start implementing the very next day. Katie was incredible, encourag...

It was a fantastic day and very useful. I have been busy putting my training into practice. In fact, a colleague commented that I was ‘very assertive (but in a good way)’ in a m...

I really enjoyed the course – it was so helpful in so many ways! Both Sarah and Caitlin were fantastic facilitators, really welcoming and engaging. Thank you again for such a wo...

Useful strategies & techniques presented in an engaging & relatable manner. The instructors were very knowledgeable and kept everyone involved through physical activities and gr...

Brilliant day. The role play was really useful to get such specific feedback and be given empowering tools to use into the future. You're very good at what you do.

I have attended many training events over the years and I have to say I enjoyed this one the most! You guys obviously know your stuff about change management. I came away feelin...

A very different approach to training to those I've been used to and for me it was much better than the traditional classroom-based learning I've done in the past!

I’m still speechless. Within one working week, a level of mutual trust had developed that still moves me as I am writing this. Over the five days, I was shown the DNA of communi...

I really enjoyed the course. The venue and surroundings are great, so much better than a dingy ex-council building in Holborn like the norm. Maria and Paul did a fab job deliver...

10 out of 10. I had a great couple of days on the Communications Course with Dom and Naina. I found it really insightful and have since been putting the course content into prac...

Excellent - built around what I and other attendees needed, sharing useful structures and practice opportunities to help us think about conflict management in a more structured ...

I can honestly say that this is one of the most engaging courses I’ve been on. I found the content and the delivery fantastic. I was admittedly reluctant to spend two days on Zo...

Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions whic...

Great course. The trainers were amazingly knowledgeable and insightful and complement each other. I really enjoyed the dynamic of the lovely people I met.

It was a great experience as it was dynamically tailored to the individuals in the small group, and the instructors clearly had a lot of experience and knowledge to draw on, whi...

A really wonderful two days developing leadership skills. It was such a pleasure to attend the training with Impact Factory. The course content was excellent and our hosts, Debo...

A fresh perspective on training that is engaging and interactive. This training was presented in a truly unique way. It was both interactive and engaging. I would highly recomme...