Course description
Conflict in the organization can lead to toxic outcomes, often arising from interpersonal interactions as individuals pursue specific goals. Poorly managed conflict can result in stress, anger, and frustration, impacting both physical and mental health, along with delays in delivery, decreased productivity, increased turnover, diminished trust levels affecting performance, and even escalation to violence. However, conflict also presents opportunities; effectively addressing it can strengthen team bonds, boost trust levels, spur innovation, and lead to the development of superior products and solutions.
Upcoming start dates
Suitability - Who should attend?
Any professional who needs to improve their ability to manage conflict better
Training Course Content
Module 1: Context
- What is conflict?
Module 2: Resolving conflict on a personal level
- Triggers of Workplace Conflict
- Theories and Models of Conflict
- Conflict and communication
Course delivery details
1 day programme with case studies and practical application.
Reviews
Average rating 4
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inavit iQ
Our purpose and commitment to clients is simple: Deliver sustainable business impact through mindful collaboration. Display respect for client systems by being inclusive, collaborative and deliberate (mindful and purposeful) Co-create “fit-for-purpose” solutions rather than off-the-shelf “we know best” content Deliver...
After completing my conflict style questionnaire, I realised that I am avoiding conflict, but there is no reason to do so. This course gave me the techniques to manage conflict ...