Course description
Assertiveness & Confidence Skills (Classroom)
This one day Assertiveness and Confidence course has been designed for participants to understand the essential factors behind Assertiveness, enabling participants to understand the processes which will make them more effective, increase their confidence and sense of achievement.
Why choose Keys Training
- Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
- All Trainers are Microsoft Certified or equivalent.
- Scheduled Public and In-house training throughout the UK.
What’s included
All our inhouse course fees include:
- Reasonable customisation
- Trainer travel
- Handouts and supporting reference material
- Course completion certificates
About the provider
Keys Training specialise in creating and delivering focused one-day instructor-led courses that cover Microsoft Office and Personal Development skills.
Outcome / Qualification etc.
Anyone who needs to master the principles and practices of effective, assertive communication.Senior/junior managers, directors, administrative and technical staff have found the following benefits from this course:
- increased productivity through more effective communication
- increased confidence handling difficult behaviour in others
- reduced interruptions at work
- gained more time for creative and development opportunities
- manage time more effectively and enjoyed greater self-esteem
- improved decision making and reduction in procrastination
- able to manage colleagues and friends effectively
- enjoyed a more balanced lifestyle
- increased work effectiveness and productivitye
Training Course Content
- Why Assertive Behaviour is Important
- Self Assessment
- Aggressive, Assertive and Non-Assertive Behaviour
- Obstacles to Assertiveness
- Improving Self-Esteem
- Coping With Conflict
- Using “I” Statements
- Clarification and Body Language
- Assertive Responses
- Building an Assertive Outlook
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Expenses
Price per delegate: £295.00
About provider
Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
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Contact info
Keys Training
Reviews
Average rating 4.7
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