Course description
Language is fluid and constantly changing. It can be daunting knowing how to address people, making sure we don’t make a misstep or cause offence. It is hard to decide when it is ok to use banter and when we need to be more professional.
This course aims to help with those worries, making it clearer about what words and phrases are now being used and why others may have evolved to become offensive. It will also give guidance on how to address certain groups of people and where and when banter is useful.
We welcome anyone who wants or needs to develop their understanding of how language is evolving and how this should impact how they speak to others.
Upcoming start dates
Suitability - Who should attend?
The course is suitable to staff at all levels of an organisation, especially those who interact with the public, and we encourage whole teams to attend the course.
Training Course Content
- Terminology – explore some of the terms now in use
- Banter – when is it appropriate and when does it go too far?
- Stereotyping – assumptions we all make and how to overcome them
- Communication – how language has changed due to instant messaging and social media
- Inclusivity – how to implement inclusive language
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Kiwi Education LTD - Apprenticeship Training
Kiwi is an independent Southampton based training provider which delivers a wide variety of programmes designed to enable people to reach their full potential. Delivering Commercial Training & Apprenticeships in Green skills, Accountancy, Management and HR. Kiwi works with employers...