Professional Training

Customer Service Diploma Online Training Course

Learning247, Online
Price
39 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Price
39 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
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Course description

Customer Service Diploma Online Training Course

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

Introduction to the Customer Services Diploma

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time.

During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma.

Upcoming start dates

1 start date available

Start anytime

  • Self-Paced Online
  • Online
  • English

Suitability - Who should attend?

Who can take the course?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.

Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:

  • You will learn how to exceed your customers' expectations.
  • You will learn how to be courteous and helpful to each client you come in contact with.
  • Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
  • Learn essential problem solving skills you can use daily.
  • See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Training Course Content

  • Module 1: Understanding Customer Services
  • Module 2 : The Customer
  • Module 3 : Attitude Is Everything
  • Module 4 : Caring For Your Customer’s Needs
  • Module 5 : Customer Retention: How to Get Them Back
  • Module 6 : Face to Face Customer Service
  • Module 7 : Telephone Customer Service
  • Module 8 : Electronic Customer Service
  • Module 9 : Rescuing Difficult Customers
  • Module 10 : Escalation
  • Module 11 : Make an Impression Every Time

Course delivery details

We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

Why choose Learning247

Gain a New Qualification - Get a verifiable qualification with Learning247 and improve your career prospects. Most of our courses CPD Accredited.

Wide Range of Courses - With over 800+ courses to choose from you're sure to find a course that interests you.

Study Anywhere & Any time - All of our online courses can be studied from your PC, MacBook , tablet or smart phone device.

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Learning247
61 Caroline Street
B3 1UF Birmingham

Learning247 

As one of the market-leaders in distance-learning and self-study multimedia-based training, Learning247 provides the most cost-effective route to enable you to update and improve upon your skills; and all without the massive prices that are regularly seen throughout the training...

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