Professional Training

Electronic Customer Service Online Training Course

Learning247, Online
39 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
39 GBP excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
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Course description

Electronic Customer Service Online Training Course

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.

Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

Upcoming start dates

1 start date available

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  • Self-Paced Online
  • Online
  • English

Suitability - Who should attend?

Who can take the course?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What's Covered in the Course?

  • Why electronic customer service is now the norm in modern businesses
  • Why electronic customer service comes with advantages and disadvantages
  • How to send appropriate online messages that positively engage customers and solve their problems
  • How to show courtesy online and strike the right tone in both your emails and on your website
  • The principles of good customer service and how these translate to an electronic environment

Benefits of Taking This Course

  • If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
  • If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
  • If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
  • This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation.

Training Course Content

  • Module 01: Introduction
  • Module 02: Effective Customer Service
  • Module 03: Tips and Tricks for Effective Customer Care

Course delivery details

We estimate that the course will take about 30 minutes to complete in total, plus an additional 30 minutes for the end of course test.

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61 Caroline Street
B3 1UF Birmingham


As one of the market-leaders in distance-learning and self-study multimedia-based training, Learning247 provides the most cost-effective route to enable you to update and improve upon your skills; and all without the massive prices that are regularly seen throughout the training...

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