Course description
Level 2 Certificate in Customer Service - Free Online Course
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Upcoming start dates
Suitability - Who should attend?
To qualify for funding, you must:
- Currently live in England
- Resident in the UK/EU for 3+ years, for purposes other than study
- Must be aged 19+
- Must not be on an apprenticeship
Outcome / Qualification etc.
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
What you will learn
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Awarding Body : NCFE
Training Course Content
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Giving a great customer experience
- Learn from feedback and promote products and services
Learning Curve Group
Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one...