Course description
Customer service plays an important role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills, including sales skills and communication skills.
Upcoming start dates
Suitability - Who should attend?
This course is suitable for any learner looking to develop and enhance their knowledge and understanding of customer service skills in the workplace. Learners will learn about both the theory and practice of customer service.
There are no formal qualifications required to undertake this course. To secure your place please return the completed application form (found on the course webpage on the Step Into Learning website). After this, we will be in touch to arrange next steps.
Outcome / Qualification etc.
Level: 2
Awarding Organisation: OCN London
Training Course Content
If you want to develop your customer service skills and understand how to effectively communicate and interact with customers.
What will I learn?
Learners will develop their knowledge and understanding of the theory and practice of customer service skills, which they will then be able to implement in their own workplace. The course will help learners improve how they communicate with customers and also to understand the overarching rules and principles of customer service. The course units are as follows:
- Understand the principles of customer service
- Understand the use of communication in customer service
- Understand the rules of customer service
This is an internally assessed qualification – the work carried out in each session is used to evidence completion of the qualification.
Course delivery details
This course can be delivered either:
- Online, self paced - you will be allocated a tutor should you have any questions or need any support as you complete your qualification
- 5 days face to face
Why choose Step Into Learning
100% of learners on our Access to HE courses achieved merit or distinction in 2020/21
Expenses
This course costs £850 - potential additional venue and travel charges if face to face.
Continuing Studies
You may choose to find employment, use your new skills in your current employment or progress onto a higher level qualification.
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Step Into Learning
Step Into Learning specialise in training and courses with a vocational focus within the broad remit of health and wellbeing. We are an independent training provider with 20+ years experience based in Cornwall in the South West of England. Depending...