Course description
Using Open and Closed Questions
Effective questioning is crucial in the workplace, and a key part of good communication. But in order to gain the information you’re seeking, you’ll need to know what types of questions to ask.
This course will help you understand the different types of ‘open’ and ‘closed’ questions, and when it’s best to use them.
Upcoming start dates
1 start date available
Outcome / Qualification etc.
Awarding Body:Learning Nexus
Our qualifications are Regulated Qualifications issued by the leading Awarding Organisations that are recognised throughout the UK.
The certificate successful learners receive on completion of a Regulated Qualification will contain the logo of the Awarding Organisation, and the relevant UK Regulator (Ofqual) along with the full qualification title and qualification number.
Training Course Content
Learning Objectives:
- Define what is meant by ‘open’ and ‘closed’ questions
- State the purposes of asking open and closed questions
- Differentiate between the different types of 'open' question
- Describe how to use 'closed' questions to deal with avoidance behaviour
- Describe how to use 'closed' questions to gain commitment
Expenses
Course price: £17.99 (Inc VAT)
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