1 Day Customer Complaints Training - In-House CoursesLive and Learn Consultancy
Customer Complaint Handling Training Course
Successfully Handle Customer Complaints
Ready to manage your complaints in a professional manner? Our Complaint Handling Training Course will equip your team with highly effective communication skills and best practice techniques to handle telephone or face to face complaints from customers. Good news, to ensure a more powerful training experience, this course can be tailored to your industry.
This 1 day in-house Customer Complaints Training Course will help you;
- Learn a new complaints process.
- Discover professional communication techniques.
- Build better rapport with your customers.
- Identify the power of body language.
- Reduce conflict with your customers.
- Handle difficult customers with confidence and professionalism.
Suitability - Who should attend?
Our one-day Complaint Handling Training Course is suitable for;
- All Staff
- Customer Service Staff
- Customer Service Agents
- Reception Staff
- Call Handlers
- Team Leaders
Outcome / Qualification etc.
Why Choose Our Complaint Handling Training Course?
- Learn a professional 6-step process for handling complaints.
- Identify the root causes of complaints.
- Discover effective communication skills to become better listeners.
- The power of body language.
- Turn valid complaints into customer praise.
- How to build great customer rapport.
- Handle difficult and aggressive customers successfully.
- Create more happy customers.
- Increase customer loyalty.
- Manage your customer complaints in a professional manner.
- Discover how to diffuse customer confrontation before it escalates.
Your Course Includes
✔️ Training Materials
✔️ Key Course Notes
✔️ A4 Certificate of Achievement
To request course details or get a quick quote;
☎️ - Call our team on 0844 811 9463
📩 - or Email us by completing short form below
Awarded a 5-star rating on Trustpilot. We deliver powerful soft skills training courses anywhere across the UK. Over 75% of clients returned for training and development. Our passion is developing the skills of your team....
Find out more about this 1 Day Customer Complaints Training - In-House Courses course - simply fill out your details:
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