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1 Day Customer Complaints Training - In-House Courses

Live and Learn Consultancy
Course summary
1 day
English
Corporate Training for Teams
Next available date: Enquire for more details - United Kingdom
Course Dates
Aberdeen
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Barnsley
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Birmingham
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Course description

Customer Complaint Handling Training Course

Customer Complaints Training Course

Successfully Handle Customer Complaints

Ready to manage your complaints in a professional manner? Our Complaint Handling Training Course will equip your team with highly effective communication skills and best practice techniques to handle telephone or face to face complaints from customers. Good news, to ensure a more powerful training experience, this course can be tailored to your industry.

Key Course Benefits

This 1 day in-house Customer Complaints Training Course will help you;

  • Learn a new complaints process.
  • Discover professional communication techniques.
  • Build better rapport with your customers.
  • Identify the power of body language.
  • Reduce conflict with your customers.
  • Handle difficult customers with confidence and professionalism.

Suitability - Who should attend?

Our one-day Complaint Handling Training Course is suitable for;

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff
  • Administrators
  • Call Handlers
  • Telemarketers
  • Consultants
  • Supervisors
  • Team Leaders
  • Managers

Outcome / Qualification etc.

Why Choose Our Complaint Handling Training Course?

  • Learn a professional 6-step process for handling complaints.
  • Identify the root causes of complaints.
  • Discover effective communication skills to become better listeners.
  • The power of body language.
  • Turn valid complaints into customer praise.
  • How to build great customer rapport.
  • Handle difficult and aggressive customers successfully.
  • Create more happy customers.
  • Increase customer loyalty.
  • Manage your customer complaints in a professional manner.
  • Discover how to diffuse customer confrontation before it escalates.

Expenses

Customer Complaints Training

Your Course Includes

✔️  Training Materials

✔️ Key Course Notes

✔️ A4 Certificate of Achievement

To request course details or get a quick quote;

☎️ - Call our team on 0844 811 9463

📩 - or Email us by completing short form below

About provider

Live And Learn Consultancy Profile Page

Awarded a 5-star rating on Trustpilot. We deliver powerful soft skills training courses anywhere across the UK. Over 75% of clients returned for training and development. Our passion is developing the skills of your team....


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Contact info

Live and Learn Consultancy

Sheffield South Yorkshire

 Show phone number
www.liveandlearnconsultancy.co.uk


Reviews

Oliver L.
(5)
Really enjoyed, Rob was really engaging
Andrea M.
(5)
Good course represented well. Gained new knowledge that I will continue to use
Hannah B.
(5)
Liked the team builidng games and how we made everything relevant
Request Information

Find out more about this 1 Day Customer Complaints Training - In-House Courses course - simply fill out your details:

Reviews
Course rating
(4.9)
Based on 48 reviews
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